Senior Immigration Consultant

270 Fragomen UAE Ltd.; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Fragomen UAE Ltd. seeks a Senior Consultant to independently manage a diverse portfolio of visa and consular matters, delivering accurate, timely outcomes for clients and internal stakeholders.

The role requires strong judgment, ownership and the ability to handle standard, complex and high‑profile cases while upholding compliance and service level standards. You will mentor junior teammates, share knowledge, and support a culture of accountability and collaboration across regions, contributing

Qualifications

• Experience handling visa and consular matters across standard, complex and high-profile cases.
• Mentor junior team members and share knowledge to improve team capability.
• Maintain client service standards, compliance, and SLAs across workflows.

Responsibilities

• Independently manage assigned visa and consular cases from initiation to completion.
• Provide clear, accurate guidance to clients and internal stakeholders on visa requirements and processes.
• Monitor workflows to ensure SLAs and client expectations are met.
• Maintain complete, accurate case records across CRM and firm systems.
• Prepare and support submissions of applications and client deliverables.
• Identify service delivery issues and escalate appropriately.
• Conduct independent research and provide recommendations to Managers and clients.
• Support workflow oversight and quality control across the team.
• Mentor and train junior analysts and consultants to strengthen knowledge and capability.
• Collaborate across teams and regions for consistent service delivery.
• Ensure invoicing and case closure is completed timely.

Skills

Visa & consular knowledge

Client advisory

Case management

Quality control

Process improvement

Mentoring

Cross-regional collaboration

Workflow oversight

Documentation & invoicing

Professional integrity

Job description

Job Description Role Objective The Senior Consultant is responsible for independently managing a portfolio of visa and consular matters while supporting Supervisors and Managers in the successful delivery of the team’s overall output. The role requires strong technical knowledge, sound judgment and ownership in handling standard, complex and high-profile cases, ensuring that client expectations, service level agreements, compliance requirements and internal processes are consistently met. In addition to direct case management, the Senior Consultant acts as a trusted point of contact for clients and internal stakeholders, provides practical and commercially aware guidance, supports escalation management and contributes to workflow oversight, quality control, system discipline and continuous process improvement. The role is also expected to mentor junior team members, share knowledge and support a culture of accountability, collaboration and service excellence.

Key Competencies and Job Expectations

At Fragomen, our performance is oriented around five Key Competencies. Our job descriptions aim to provide guidance on our individual roles and our Job Expectations Library is designed to provide guidance on what is expected at each CCF level. Both tools, along with your job description, should be used to holistically understand what is expected of you at Fragomen

Key responsibilities

• Independently manage assigned visa and consular cases from initiation to completion, ensuring accuracy, compliance, timeliness and adherence to client-specific requirements.
• Provide clear, accurate and practical guidance to clients and internal stakeholders on visa requirements, application processes, documentation, timelines and case-related risks.
• Manage complex, high-profile or sensitive matters with appropriate oversight, exercising sound judgment and escalating risks or issues with recommended solutions.
• Monitor allocated workflows and priorities to ensure service level agreements, client expectations and internal turnaround times are met or exceeded.
• Maintain complete and accurate case records across CRM, Connect and other firm systems, ensuring key updates, milestones, benchmarks and communications are recorded within required timelines.
• Prepare, review and support the submission of applications, correspondence and client deliverables, ensuring a high standard of quality, clarity and professionalism.
• Proactively identify service delivery issues, client concerns or process gaps, take ownership of initial resolution steps and elevate appropriately where required.
• Conduct independent research on complex, urgent or non-standard matters and provide clear recommendations to Managers, Supervisors, clients or case teams.
• Support Supervisors and Managers with workflow oversight, quality control, case allocation, service recovery, business reviews and operational improvement initiatives.
• Mentor, guide and train junior consultants, visa coordinators and other team members to strengthen technical knowledge, process discipline and overall team capability.
• Collaborate with colleagues across teams, regions and service centres to ensure consistent service delivery, effective handovers and alignment with client protocols.
• Ensure invoicing and case closure activities are completed accurately and in a timely manner in line with internal procedures.
• Maintain strong knowledge of Nomadic’s processes, systems capabilities, company policies and relevant visa and consular requirements.
• Contribute to continuous improvement by identifying opportunities to enhance efficiency, case tracking, client experience and operational consistency.
• Undertake additional duties, projects or responsibilities as reasonably required by the Manager or Supervisor.

Key Skills

• Client & Commercial Impact – Manages assigned responsibilities by complex cases independently, ensuring accuracy, compliance and timeliness – Serve as a trusted advisor to clients by anticipating needs and providing proactive solutions – Identify opportunities by implementing process improvements that enhance efficiency and client satisfaction – Contribute to client proposals and business development through professional insights
• Support the Manager with VIP, high-profile, and complex client matters, including escalations, service recovery efforts, and critical case management. Supporting business reviews and service improvement initiatives.
• Communication & Influence – Communicate complex information clearly and confidently to clients and team members – Draft precise and professional correspondence that reflects deep technical expertise – Provide constructive feedback to peers and junior colleagues to improve clarity and quality – Promote open, transparent communication to support collaboration and accountability
• Collaboration & Personal Leadership – Mentor and train junior analysts and consultants to strengthen team capability – Collaborate across regions and service centers to ensure global consistency – Model empathy, professionalism and respect in all interactions – Supports outcomes by team engagement by recognizing effort and fostering inclusion
• Operational Excellence & Accountability – Maintain complete and accurate data in Connect and firm systems – Leads process improvements that enhance case tracking and turnaround time – Monitor team output to ensure compliance with standards and client protocols – Applies performance metrics and professional judgment to identify improvement areas and execute solutions.
• Future Readiness & Growth Mindset – Promote adoption of automation and digital tools to improve efficiency – Stay informed on immigration policy and technology changes – Participate in professional development that builds leadership and technical depth – Adapt quickly to evolving client, market and operational requirement
• Purpose & Enterprise Impact – Model integrity and accountability in all client and team decisions – Supports outcomes by firm initiatives related to inclusion, sustainability and innovation – Share expertise across the firm to strengthen global collaboration – Represent Fragomen’s mission and values in external and internal settings

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.

Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and Asia Pacific, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed. Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end‑to‑end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more. The firm combines legal acumen and advanced digital capabilities to simplify global mobility and deliver smarter, faster and more adaptive solutions via a suite of technology brands—including Nomadic, its business travel platform that enables real‑time compliance, WorkRight, its multi‑jurisdictional employment verification software and Simple Citizen, a digital solution designed to streamline the pathway to US citizenship. With a global presence, multidisciplinary approach and investment in technology, Fragomen is uniquely positioned to address today’s immigration challenges and shape the future of workforce mobility. Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. At Fragomen, we do meaningful and impactful work for our clients and put a focus on our Responsible Business Practices: #LifeAtFragomen: We drive innovation and change. We respect colleagues, embrace diversity, and empower others. #FragomenForward: At Fragomen, pursuing an equal, diverse, and inclusive workforce goes beyond a policy. It’s part of our DNA—and always has been. Year after year, we are recognized as leaders in diversity in our industry. Giving Back. We have a deep history of giving back to the communities where we live and work—and we continue that mission today. Serving the less fortunate by providing advice and community support where it is most needed allows us to help immigrants secure a better future for themselves and their families. Corporate Social Responsibility. We believe there is more to success in business than generating profit—we want to do well by doing good. We are committed to considering the impact that our business decisions have on our people, our planet, the communities in which we work and our clients. Sustainability. Fragomen is focused on sustainability in our business operations and practices—and we know there is much work to be done, with countless opportunities available to minimize our impact on the environment Well-being. We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work‑life balance and benefits that cover a wide range of well‑being needs of all employees. Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements. Our Feedback Works process includes three managerial check-ins per year to help you progress in your career. Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.