Senior Gaming Technician Lead

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare package

Leave policy

Incentive programs

Job summary

Wynn Al Marjan Island seeks a skilled Technician Supervisor to join our Gaming Technicians team in Ras Al Khaimah. The role leads daily maintenance and service for electronic gaming machines, ensuring timely responses to issues and adherence to regulatory standards.

The ideal candidate brings 3–5 years of relevant experience, a suitable diploma, and the ability to work evenings, weekends, and holidays as operational needs require.

Qualifications

• Diploma or technical certification in electronics, engineering, or IT.
• 3–5 years in electronic gaming machines or gaming equipment maintenance.
• Lead or senior technician experience in a regulated gaming environment.

Responsibilities

• Supervise daily activities of gaming technicians, ensuring timely response to service calls, repairs, and preventive maintenance.
• Monitor gaming machine performance, identifying recurring issues and escalating concerns as needed.
• Assign tasks and manage technician schedules to ensure adequate coverage across all shifts.
• Provide on-the-job training, coaching, and technical guidance to team members.
• Ensure all technical operations comply with UAE gaming regulations, Wynn Resorts’ internal controls, and manufacturer specifications.
• Maintain accurate and up-to-date maintenance logs, machine configuration records, and regulatory documentation.
• Assist in coordinating with gaming equipment manufacturers and service providers for technical support and repairs.
• Monitor inventory levels of spare parts, tools, and consumables, ensuring availability for daily operations.
• Stay informed on new gaming technologies, system updates, and equipment enhancements.
• Support integration of new gaming platforms, cashless systems, and digital interfaces.
• Collaborate with IT, Surveillance, and Gaming Operations to maintain system connectivity and operational reliability.

Skills

Gaming machines

Team leadership

Electrical testing

Networking basics

Education

Diploma in Electronics/Engineering/IT

Job description

Wynn Al Marjan Island seeks a skilled Technician Supervisor to join our Gaming Technicians team in Ras Al Khaimah. The role leads daily maintenance and service for electronic gaming machines, ensuring timely responses to issues and adherence to regulatory standards.

The ideal candidate brings 3–5 years of relevant experience, a suitable diploma, and the ability to work evenings, weekends, and holidays as operational needs require.