Senior Field Service Engineer - Data Center & GPU Systems

Super Micro Computer; Dubai; On-site; AED 176,000 - 294,000; Full time

Job summary

Supermicro is seeking an experienced Sr. Service Engineer to join its Global Service Team in Riyadh, focusing on post-sales support, diagnostics, maintenance, and field repairs at customer sites.

The role requires deep knowledge of GPUs, BIOS/UEFI, SAS/iSCSI, Layer 3 networking, and firmware configurations, with strong English/Arabic communication and willingness to work shifts. Prior field support and troubleshooting are essential.

Qualifications

• Bachelor’s degree in Computer Science, Electrical/Computer Engineering, or related field; equivalent experience or military background also considered.
• 5+ years of experience supporting and maintaining complex server, storage, and networking environments.
• Deep technical knowledge of GPU platforms, BIOS/UEFI, storage protocols (SAS/iSCSI), Layer 3 switches, routers, and firmware configurations.
• Proven field experience in break/fix support with strong customer interaction and service delivery.
• Familiar with Windows and Linux; certifications are a plus.
• Strong troubleshooting skills including hardware diagnostics and software issue analysis.
• Proficiency with BMC tools such as SMC IPMICFG and SUM (or equivalent like iLO/iDRAC).
• Excellent communication, time management, and multitasking skills.
• Ability to manage multiple cross-functional projects in a dynamic environment.
• Capable of lifting up to 50 lbs and standing for extended periods.
• Fluent in English and Arabic; basic Linux navigation.
• Willingness to shift work, weekends, and holidays as needed.

Responsibilities

• Perform on-site and remote diagnostics, troubleshooting, and repair of Supermicro servers and systems.
• Lead preventive maintenance and ensure SLA commitments and repair cycle times.
• Serve as escalation point for complex technical issues and manage them professionally.
• Provide Level 3 support to channel partners including resellers and distributors.
• Support enterprise solutions including GPU systems, networking, firmware/BIOS, and cable management.
• Collaborate with TAMs, Service Managers, and Product Managers to develop service programs.
• Train new service engineers and customers on hardware and support procedures.
• Conduct lab-based simulations and tests to replicate field issues.
• Manage service tickets using Supermicro’s Service Portal for timely resolution.
• Document fault triage, develop knowledge base content, and contribute to training materials.
• Present technical findings and reports as needed.

Skills

Troubleshooting

Customer interaction

Server hardware

On-site support

Networking

BMC tools

Linux support

Windows support

Languages (EN/AR)

Education

Bachelor’s degree in CS/EE or related field

Tools

SMC IPMICFG

SUM

iLO/iDRAC

Job description

Supermicro is seeking an experienced Sr. Service Engineer to join its Global Service Team in Riyadh, focusing on post-sales support, diagnostics, maintenance, and field repairs at customer sites.

The role requires deep knowledge of GPUs, BIOS/UEFI, SAS/iSCSI, Layer 3 networking, and firmware configurations, with strong English/Arabic communication and willingness to work shifts. Prior field support and troubleshooting are essential.