Epicor ERP Lead & Tech Support Specialist

Badamiholding; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Badamiholding seeks a Senior ERP Specialist with deep Epicor ERP expertise to lead configuration, workflows and integrations in a Dubai-based environment.

You will provide day-to-day technical and functional support to ERP users, coordinate upgrades and work with vendors to optimize sales, purchasing, inventory and finance modules. Strong SQL skills and data integrity focus are essential.

Qualifications

• Bachelor’s degree in IT, Computer Science, Information Systems, or a related field.
• 5–8 years of experience in ERP administration, ERP implementation, and technical/functional support.
• Strong hands-on experience with Epicor ERP is mandatory.
• Strong knowledge of SQL Server, SQL queries, reporting, and databases.
• Experience with ERP integrations, APIs, and third-party applications is preferred.

Responsibilities

• Manage and support the Epicor ERP system, including configuration, workflows, modules, and user access.
• Provide day to day technical and functional support to ERP users.
• Troubleshoot and resolve Epicor application, transaction, and integration issues.
• Support modules such as Sales, Purchasing, Inventory, Warehouse, Finance and other Departments if applicable.
• Configure screens, dashboards, reports, workflows, and business processes.
• Manage Epicor upgrades, patches, testing, and system enhancements.
• Coordinate with Epicor consultants/vendors.
• Provide technical support for desktops, applications, network connectivity, printers, and other IT systems when required.
• Diagnose hardware, software, database, and application-related issues.
• Monitor system performance and ensure business-critical applications remain operational.
• Manage user accounts, permissions, access controls, and application security.
• Maintain IT/ERP documentation, SOPs, and technical support records.
• Develop and maintain queries, reports, dashboards, and data extracts.
• Support integrations between Epicor and other business applications.
• Investigate data inconsistencies and ensure ERP data integrity.
• Assist in automation and process improvement initiatives.
• Understand business requirements and translate them into ERP solutions.
• Conduct ERP training and provide user guidance.
• Identify process gaps and recommend system improvements.
• Lead or participate in ERP implementation and improvement projects.
• Maintain documentation and training materials.

Skills

Epicor ERP

SQL Server

ERP administration

Technical support

User training

Data integrity

Education

Bachelor’s degree in IT / CS

Tools

APIs

Reporting tools

Dashboard design

Job description

Badamiholding seeks a Senior ERP Specialist with deep Epicor ERP expertise to lead configuration, workflows and integrations in a Dubai-based environment.

You will provide day-to-day technical and functional support to ERP users, coordinate upgrades and work with vendors to optimize sales, purchasing, inventory and finance modules. Strong SQL skills and data integrity focus are essential.