Senior Dynamics 365 CRM Architect & Lead – Government

GSSTech Group; Abu Dhabi; On-site; AED 350,000 - 520,000; Full time

Benefits offered by this job

UAE employment visa and medical保险

Long term engagement with growth عبر

Job summary

GSS Tech Group is hiring a Senior Developer for Microsoft Dynamics 365 CRM to support a leading government financial institution in Abu Dhabi. You will design, build and maintain CRM solutions that automate customer service and complaint management in a highly regulated environment.

This is a hands-on senior role. You will write code daily, lead technical design of CRM solutions, and mentor junior developers while collaborating with analysts, functional teams, project managers and Microsoft

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering or a related field.
• Minimum 5 to 7 years of hands on experience with Microsoft Dynamics 365 CRM / Customer Engagement (online and/or on premises).
• Proven experience delivering at least one full lifecycle Dynamics 365 CRM implementation.
• Strong proficiency in C#/.NET, JavaScript and Visual Studio, including plugin development and the Dynamics 365 SDK.
• Hands on experience with Azure Logic Apps, Azure Functions, Azure Service Bus and Azure DevOps.
• Strong knowledge of REST/SOAP APIs, web services and enterprise integration patterns.
• Proficiency in SQL Server, T-SQL and database design.
• Experience with Git/Azure DevOps, CI/CD pipelines and release management.
• Knowledge of Agile/Scrum and ITIL.
• Microsoft Certified: Dynamics 365 Functional Consultant Associate, Dynamics 365 Application Developer Associate or Power Platform Developer Associate (PL-400), or equivalent.
• Experience in banking, financial services or a government or regulatory environment is strongly preferred.
• Experience with Power Platform (Power Apps, Power Automate, Power BI) is an advantage.
• Excellent written and spoken English.

Responsibilities

• Lead the design, configuration, customization and implementation of Dynamics 365 CRM solutions aligned with business requirements.
• Develop, test and deploy custom solutions using C#/.NET plugins, custom workflow activities, JavaScript and the Dynamics 365 SDK, covering both server side and client side development.
• Build forms, views, dashboards, business rules, workflows and business process flows to automate processes and improve user experience.
• Integrate Dynamics 365 with enterprise systems using REST/SOAP APIs, web services, Azure Logic Apps, Azure Functions and Azure Service Bus.
• Lead solution architecture for CRM projects in line with enterprise architecture standards.
• Configure security roles, business unit hierarchies and data management, and tune system performance.
• Support system upgrades, patching and migration activities.
• Conduct code reviews, manage version control and enforce development standards.
• Prepare technical documentation, including solution designs, system documentation and release notes.
• Mentor junior team members and work closely with business analysts, functional teams, project managers and Microsoft partners

Skills

Microsoft Dynamics 365 CRM

C#/.NET

JavaScript

Visual Studio

Azure DevOps

Git

SQL Server / T-SQL

REST/SOAP APIs

Education

Bachelor’s degree in Computer Science or related field

Tools

Dynamics 365 SDK

Azure Logic Apps

Azure Functions

Azure Service Bus

Job description

GSS Tech Group is hiring a Senior Developer for Microsoft Dynamics 365 CRM to support a leading government financial institution in Abu Dhabi. You will design, build and maintain CRM solutions that automate customer service and complaint management in a highly regulated environment.

This is a hands-on senior role. You will write code daily, lead technical design of CRM solutions, and mentor junior developers while collaborating with analysts, functional teams, project managers and Microsoft