Senior Specialist, Microsoft Dynamics 365 CRM Administration

GSSTech Group; Abu Dhabi; On-site; AED 279,000 - 446,000; Full time

Benefits offered by this job

UAE employment visa and medical保险

Job summary

GSS Tech Group in Abu Dhabi is seeking a Senior Specialist to own Dynamics 365 CRM administration for a government financial institution. You will manage production environments, deployments, and ongoing reliability of Customer Service and Complaint Management modules.

The role is platform ownership, not development, requiring hands-on experience with upgrades, incident handling and DR planning. Excellent English required.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, IT, Information Systems, or related field.
• 5–7 years of hands-on experience administering Dynamics 365 CRM / Customer Engagement in production.
• Experience with deployment, patch management and environment management for Dynamics 365 CRM.
• Strong skills configuring workflows, security roles and data management.
• On-premises Dynamics CRM experience (servers, SQL Server, Active Directory) desirable.
• English proficiency and excellent communication skills.

Responsibilities

• Administer Dynamics 365 CRM environments (online and on-premises), manage users, licenses, security roles and configurations.
• Configure and maintain Customer Service and Complaint Management modules, including data models and relations.
• Plan, execute deployments, upgrades, updates, and hotfixes across sandboxes and production.
• Run migrations, environment refreshes and regression testing with rollback planning.
• Monitor performance, incidents and HA/DR practices; participate in on-call rotations.
• Coordinate with Microsoft, partners and vendors on administration matters.

Skills

Dynamics 365 CRM

Deployment management

Patch management

Workflows configuration

Incident management

Azure services

Power Platform

Power BI

English proficiency

Education

Bachelor’s or Master’s degree in CS/IT

Tools

SQL Server

Active Directory

Azure DevOps

Logic Apps

Job description

Description

GSS Tech Group is hiring a Senior Specialist, Microsoft Dynamics 365 CRM Administration, for a leading government financial institution in Abu Dhabi. You will own the administration, deployment and reliability of production Dynamics 365 CRM environments supporting customer service and complaint management operations.

This is a platform ownership role, not a development or L1 support role. We are looking for someone who has run production CRM environments, applied updates and handled incidents end to end.

Key responsibilities

• Administer Dynamics 365 CRM environments (online and on premises): environment setup, user and licence management, security roles, business unit hierarchies and system configuration
• Configure and maintain the Customer Service and Complaint Management modules, including entity relationships, data models and security roles
• Manage the solution lifecycle (managed and unmanaged solutions, import and export) together with the CRM development team
• Plan, execute and verify deployments, upgrades, cumulative updates and hotfixes across sandbox and production environments, including regression testing and rollback planning
• Run migrations and environment refreshes with minimal business disruption
• Design, configure and maintain workflows, process flows, business rules and approvals in response to business change requests
• Monitor workflow health, error queues, system performance, availability and logs, and resolve issues proactively
• Take part in incident management and on call rotation for high priority CRM issues
• Support high availability and disaster recovery, including failover testing and DR drills
• Maintain runbooks, SOPs, environment documentation and deployment notes
• Coordinate with Microsoft, partners and vendors on administration matters

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Information Systems or a related field
• Minimum 5 to 7 years of hands on experience administering Microsoft Dynamics 365 CRM / Customer Engagement in production
• Proven experience with deployment, patch management (cumulative updates and hotfixes) and environment management for Dynamics 365 CRM
• Strong experience configuring and maintaining workflows, process flows, security roles and data management
• Hands on experience with Dynamics 365 Customer Service; Complaint or Case Management experience is highly desirable
• On premises Dynamics CRM experience (servers, SQL Server, Active Directory) is highly desirable
• Experience with monitoring, incident management and HA/DR practices for enterprise applications
• Working knowledge of REST/SOAP APIs and integrations supporting the CRM platform
• Microsoft Certified: Dynamics 365 Administrator or Application Administrator, or equivalent
• Experience with Azure services (Logic Apps, Functions, Azure DevOps) and Power Platform (Power Automate, Power BI) is an advantage
• Experience in banking, financial services or a government or regulatory environment is strongly preferred
• Excellent written and spoken English

Please note: this role requires dedicated Dynamics 365 CRM / Customer Engagement administration experience. Profiles focused purely on development, Power Platform app building, or Dynamics 365 Finance & Operations will not be considered.

Benefits

• Opportunity to own a business critical CRM platform for a leading government financial institution
• Competitive monthly compensation
• UAE employment visa and medical insurance
• Long term engagement with growth opportunities through GSS Tech Group