Senior Director, Customer Platform & Ecosystem

Momentum; Abu Dhabi; On-site; AED 700,000 - 1,000,000; Full time

Job summary

Fanatics Momentum, UAE-based, seeks a Senior Director to own the shared Customer Platform, spanning Sportsbook, Lottery and broader Fan Ecosystem. Define platform strategy, build the team, and partner across Technology, Compliance, Operations, Data and Product to scale regionally and internationally.

The ideal candidate is a builder and systems thinker who can simplify complex customer, technical and regulatory problems while balancing immediate needs with long-term platform evolution.

Qualifications

• 12+ years of Product experience with leadership across complex consumer platforms.
• Background could include fintech, wallets, payments, marketplaces, or gaming.
• Experience owning multiple connected platform domains and setting strategy.
• Experience building and leading Product teams in fast-moving environments.
• Experience setting multi-year strategy and prioritising investment.
• Experience working cross-functionally across Product, Engineering and Compliance.
• Experience balancing customer conversion with trust, risk and regulatory requirements.
• Influence across multiple product lines with competing priorities.
• Experience building or transforming products, not just maintaining them.

Responsibilities

• Own Customer Platform strategy and roadmap.
• Lead Product teams across the UAE Platform organization.
• Oversee identity, registration, account and KYC.
• Oversee wallets, deposits, withdrawals and payments.
• Lead CRM, lifecycle and customer decisioning.
• Own loyalty, rewards and personalization.
• Manage shared customer preferences and consent.
• Drive cross-product journeys across Sportsbook, Casino, Lottery and Fan Ecosystem.
• Balance speed for verticals with building reusable capabilities for the whole business.
• Establish platform metrics and investment priorities.

Skills

Product strategy

Platform thinking

Leadership

Cross-functional leadership

Regulated market experience

AI for decisioning

Customer journeys

Job description

Fanatics Momentum, UAE-based, seeks a Senior Director to own the shared Customer Platform, spanning Sportsbook, Lottery and broader Fan Ecosystem. Define platform strategy, build the team, and partner across Technology, Compliance, Operations, Data and Product to scale regionally and internationally.

The ideal candidate is a builder and systems thinker who can simplify complex customer, technical and regulatory problems while balancing immediate needs with long-term platform evolution.