Senior Director, AI-Driven Customer Experience Solutions

Bain & Company; Abu Dhabi; On-site; AED 520,000 - 900,000; Full time

Job summary

Bain & Company in Abu Dhabi is seeking a Senior Director of Product Management to lead the strategy, roadmap, commercialization, and ongoing evolution of AI-enabled products within our Customer Experience Transformation (CXT) suite. You will shape a scalable portfolio, drive adoption, and partner with senior leaders to deliver client value.

Responsibilities include defining priorities, MVPs, launch plans, and long-term roadmaps, while making build/buy/partner decisions and guiding product

Qualifications

• 8-10 years of product management experience in enterprise software, AI-enabled products, or digital platforms.

Responsibilities

• Own the product strategy, roadmap, commercialization, and lifecycle for priority AI-enabled products within CXT.
• Translate business strategy into clear product priorities, MVPs, launch plans, and long-term roadmaps.
• Define product requirements with cross-functional teams and deliver scalable solutions.
• Lead product discovery with Partners, case teams, clients, and internal stakeholders to identify high-value opportunities.

Skills

Product strategy

Roadmap development

AI-enabled products

Stakeholder management

Leadership

Job description

Bain & Company in Abu Dhabi is seeking a Senior Director of Product Management to lead the strategy, roadmap, commercialization, and ongoing evolution of AI-enabled products within our Customer Experience Transformation (CXT) suite. You will shape a scalable portfolio, drive adoption, and partner with senior leaders to deliver client value.

Responsibilities include defining priorities, MVPs, launch plans, and long-term roadmaps, while making build/buy/partner decisions and guiding product