Senior Digital Services Delivery Lead - UAE National

Roads and Transport Authority; Dubai; On-site; AED 420,000 - 660,000; Full time

Job summary

Roads and Transport Authority in Dubai seeks an experienced leader to drive the design, development, and delivery of digital services within the PMO, aligning with Dubai digital Government frameworks and RTA portfolio priorities.

Lead the department projects portfolio, promote customer-first initiatives, manage RFPs with enterprise architects and procurement, mentor project managers, and ensure seamless, high‑quality digital experiences for residents.

Qualifications

• 9+ years of experience with a master’s degree in a related field.
• 11+ years of experience with a bachelor’s degree in a related field.
• UAE National Only requirement.

Responsibilities

• Lead the department projects portfolio and establish baselines aligned with strategic goals and Dubai digital Government objectives.
• Champion customer-first initiatives to enhance accessibility, inclusivity, and resident happiness through digital solutions.
• Oversee planning and execution, including documentation, risk/issue management, stakeholder analysis, and PMO governance compliance.
• Mentor junior project managers to ensure quality and performance standards.
• Manage user acceptance testing, training, service transition, and vendor compliance with SLAs.
• Apply change management practices to minimize disruption during improvements.
• Lead project closure activities and knowledge transfer with lessons learned documentation.

Skills

PMO leadership

Stakeholder management

Risk & issues management

Vendor coordination

Strategy execution

Education

Master’s degree in related field

Bachelor’s degree in related field

Job description

Roads and Transport Authority in Dubai seeks an experienced leader to drive the design, development, and delivery of digital services within the PMO, aligning with Dubai digital Government frameworks and RTA portfolio priorities.

Lead the department projects portfolio, promote customer-first initiatives, manage RFPs with enterprise architects and procurement, mentor project managers, and ensure seamless, high‑quality digital experiences for residents.