Senior Digital Apps SME — 24x7 Incident & Production Lead

Ericsson GmbH

Dubai

On-site

AED 180,000 - 320,000

Full time

14 days+

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Job summary

Ericsson GmbH in Dubai is seeking an experienced Digital Application SME to provide end-to-end technical expertise, production support, governance, and continuous improvement for enterprise digital platforms. You will ensure availability, performance, stability, security, SLA/KPI compliance, and operational readiness while collaborating with business, technology, and vendor teams.

You will troubleshoot across WebLogic, JBoss, Tomcat, Apache, OpenShift, Java, SQL, Linux, JMS/MQ, LDAP, and

Qualifications

Bachelor's degree in Computer Science, IT, Engineering, or a related field.
Strong experience supporting enterprise applications and digital platforms.
Hands-on expertise in WebLogic, JBoss, Tomcat, Apache, OpenShift, Java, SQL, Linux, JMS/MQ, and LDAP.
Experience with WebCenter Sites (WCS), ForgeRock CIAM, SSO, and enterprise integrations.
Knowledge of payment gateways, billing systems, messaging platforms, and digital customer journeys.
Strong troubleshooting skills across JVM, logs, heap/thread dumps, SQL, network traces, and application performance.
Experience with Kibana/ELK, Grafana, AppDynamics, or similar monitoring tools.
Understanding of APIGEE, SOAP/REST services, React, Next.js, Node.js, and TIBCO.
Strong Linux command-line and shell scripting skills.
Experience with Incident, Problem, and Change Management.
Experience managing deployments, migrations, patching, and application upgrades.
Knowledge of PCI DSS, SOX, VAPT, SAST/DAST, security vulnerabilities, and audit requirements.
Experience supporting vendor management, technical evaluations, BOQs, and RFI/RFP activities.
Strong communication and analytical skills, with the ability to mentor technical teams.
Willingness to support a 24x7 operational environment.

Responsibilities

Act as the technical SME and escalation point for digital applications, production issues, and customer-impacting incidents.
Provide end-to-end support for websites, mobile applications, APIs, middleware, CIAM/SSO, and enterprise integrations.
Maintain application availability, performance, capacity, stability, and operational readiness.
Troubleshoot issues across WebLogic, JBoss, Tomcat, Apache, OpenShift, Java, SQL, Linux, JMS/MQ, LDAP.
Support WebCenter Sites (WCS), including configuration, publishing, troubleshooting, and log analysis.
Investigate performance issues across application, middleware, database, network, messaging, and integration layers.
Support APIGEE, payment gateways, SOAP/REST services, TIBCO, billing systems, and enterprise integrations.
Monitor application health using Kibana/ELK, Grafana, AppDynamics, and similar tools.
Manage deployments, migrations, patches, upgrades, SSL certificates, and configuration changes.
Lead technical troubleshooting during Incident, Problem, Change, and Major Incident Management activities.
Prepare RCAs and drive corrective and preventive actions.
Coordinate with internal teams and vendors to resolve complex technical issues.
Support security, audit, compliance, vulnerability remediation, RFI/RFP activities, technical evaluations, and operational readiness reviews.
Drive automation, monitoring improvements, modernization initiatives, and knowledge sharing.
Participate in 24x7 production support and critical incident escalation activities.