Senior CX Strategy Lead: End-to-End Programs & Insights

Talabat; Dubai; On-site; AED 250,000 - 360,000; Full time

Benefits offered by this job

City Walk workspace

Wellbeing room

Sponsored healthcare and gym

Monthly talabat credit

Parental leave

Job summary

talabat is seeking a Sr. Specialist Customer Experience Strategy in Dubai to own the customer journey, identify pain points, and drive end-to-end CX solutions that improve outcomes.

You will develop a long-term CX vision, leverage data to uncover opportunities, and define metrics to measure impact across markets. The role involves cross-functional collaboration and presenting findings to leadership, with strong ownership of initiatives.

Qualifications

• 5+ years in management consulting or high-growth startups in CX, analytics, program management, or strategy.
• Strong analytical skills; Proficiency in SQL & Excel.
• High degree of ownership and accountability.
• Experience running programs end-to-end with measurable outcomes.
• Ability to communicate complex analysis clearly and persuasively.

Responsibilities

• Develop and execute a long-term CX vision and roadmap.
• Leverage CX data to uncover pain points using cohort analysis, funnel diagnostics, and segmentation.
• Define success metrics upfront and run pre/post impact assessments.
• Own CX programs end-to-end from definition to rollout and iteration.
• Collaborate with Product, Tech, Ops, and Markets to align priorities and unblock execution.
• Present insights and recommendations to senior stakeholders with structured narratives.

Skills

SQL

Excel

Analytical skills

Ownership

End-to-end programs

Tools

SQL

Job description

talabat is seeking a Sr. Specialist Customer Experience Strategy in Dubai to own the customer journey, identify pain points, and drive end-to-end CX solutions that improve outcomes.

You will develop a long-term CX vision, leverage data to uncover opportunities, and define metrics to measure impact across markets. The role involves cross-functional collaboration and presenting findings to leadership, with strong ownership of initiatives.