CX Analyst: Customer Journey & Insights Architect

Al-Bahar; Sharjah; On-site; AED 180,000 - 260,000; Full time

Job summary

Al-Bahar in the United Arab Emirates seeks a Customer Experience Analyst to lead CX initiatives and embed a customer-first culture across the organization. You will map journeys, manage feedback programs, drive advocacy, and translate insights into actionable improvements that boost satisfaction, loyalty and business performance.

This role requires strong analytical skills, experience with journey mapping, and the ability to collaborate with cross-functional teams to deliver measurable CX

Qualifications

• Experience in customer experience or related field.
• Experience with customer journey mapping.
• Strong analytical skills to translate data into insights.

Responsibilities

• Champion a customer-first culture across departments.
• Map, analyze, and optimize end-to-end customer journeys.
• Manage customer experience survey programs and closed-loop actions.
• Oversee customer advocacy initiatives like testimonials and referrals.
• Promote CX culture through training and internal comms.
• Analyze CX insights and deliver actionable recommendations.
• Collaborate with cross-functional teams to implement CX improvements.
• Track CX metrics (NPS, CSAT, CES) and report to management.

Skills

Customer journey mapping

Survey tools

Feedback management

Analytical skills

Cross-functional collaboration

Training & enablement

Education

Bachelor's degree in Business Administration/Marketing/Customer Experience

Tools

Survey tools

Feedback management systems

Job description

Al-Bahar in the United Arab Emirates seeks a Customer Experience Analyst to lead CX initiatives and embed a customer-first culture across the organization. You will map journeys, manage feedback programs, drive advocacy, and translate insights into actionable improvements that boost satisfaction, loyalty and business performance.

This role requires strong analytical skills, experience with journey mapping, and the ability to collaborate with cross-functional teams to deliver measurable CX