Senior CX & SAP Program Lead - Remote GCC

hmmh Middle East; Dubai; À distance; AED 500 000 - 800 000; Plein temps

Résumé du poste

hmmh Middle East is seeking an experienced Senior Project Manager / CX Programme Manager to lead customer experience and digital transformation projects across the GCC, with a focus on the UAE and KSA. The role requires fluency in Arabic and English, and a strong ability to manage complex multi-team initiatives.

You will coordinate cross-functional teams, manage budgets and governance, and drive successful adoption of SAP CX solutions across on-site and remote settings, with travel across the

Qualifications

• Fluent in Arabic and English with strong presentation and stakeholder skills.
• 8+ years of project delivery experience, including leadership of complex implementations.
• A proven track record of delivering enterprise technology projects involving multiple teams.
• Strong understanding of CX journeys and the connection between business and technology.
• Management of senior stakeholders, challenging assumptions and keeping teams accountable.
• Strong financial management, negotiation and change control skills.
• Experience with distributed delivery teams and Agile, Waterfall or hybrid methodologies.
• Willingness to travel across the GCC and work onsite in the UAE and KSA when required.
• Particularly valuable: Automotive CX experience, including customer acquisition, vehicle sales and dealer journeys.
• Previous SAP CX implementation experience and SAP S/4HANA integrations.

Responsabilités

• Lead complex CX programmes from discovery and planning through implementation and go-live.
• Own the project scope, budgets, resourcing and dependencies across multiple work streams.
• Act as the main delivery contact for clients, building trusted relationships with business and IT.
• Coordinate consultants, developers and integration teams across onsite and remote teams.
• Maintain governance, reporting and escalation processes, resolving issues and driving decisions.
• Manage change requests and 3rd party dependencies to protect quality and project profitability.
• Oversee testing, business readiness, cutover and hypercare to support successful adoption.
• Support proposals, delivery estimates and project mobilisation where required.

Connaissances

Fluent Arabic

Fluent English

8+ years of project delivery

Complex CX implementations

CX journeys understanding

Stakeholder management

Financial management

Agile/Waterfall/Hybrid

Willing to travel GCC

SAP CX implementation

SAP S/4HANA integrations

GCC delivery experience

PMP/PRINCE2/MSP or Agile cert.

Outils

SAP CX

SAP S/4HANA

ERP integrations

Description du poste

hmmh Middle East is seeking an experienced Senior Project Manager / CX Programme Manager to lead customer experience and digital transformation projects across the GCC, with a focus on the UAE and KSA. The role requires fluency in Arabic and English, and a strong ability to manage complex multi-team initiatives.

You will coordinate cross-functional teams, manage budgets and governance, and drive successful adoption of SAP CX solutions across on-site and remote settings, with travel across the