Senior Customer Service Representative

Tanqeeb; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

Jazz Lounge Spa is seeking a friendly front desk associate to welcome clients and handle inquiries with professionalism. You will greet guests, manage bookings, and coordinate schedules using our spa management software.

In this role, you will answer calls, messages, and emails about services, pricing, and hours. You will also upsell spa services, memberships, and retail products to increase guest satisfaction and revenue.

Qualifications

• 1–3 years of experience in Customer Service, Reception, or Client Relations within a spa, salon, wellness center, or hospitality setting in the UAE.
• Bachelor's degree or High School Diploma with relevant front-desk experience.
• Experience in the UAE hospitality sector preferred.

Responsibilities

• Greet clients warmly on arrival and assist with inquiries.
• Manage client bookings, appointments, and schedule adjustments using spa management software.
• Answer incoming calls, messages, and emails regarding spa services, packages, pricing, and hours.
• Upsell spa services, memberships, and retail products during inquiries and check-outs.

Skills

Communication

Conflict resolution

Active listening

CRM

Computer proficiency

Education

Bachelor's degree

High School Diploma

Tools

Spa management software

Microsoft Office

Job description

Welcome clients warmly as they arrive at Jazz Lounge Spa and handle front-desk inquiries with professional customer service.Manage client bookings, appointments, and schedule adjustments using the spa management software.Answer incoming calls, messages, and emails regarding spa services, packages, pricing, and operating hours.Upsell spa services, memberships, and retail products to clients during inquiries and check-outs.

Desired Candidate Profile

Language Requirement: Fluent in spoken and written Arabic (Required).Experience: 1 to 3 years of experience in Customer Service, Reception, or Client Relations within a spa, salon, wellness center, or hospitality setting in the UAE.Education: Bachelor's degree or High School Diploma with relevant front-desk experience.Working Schedule: Must be comfortable working 9-hour shifts (plus 1-hour break) on a rotating schedule, 6 days a week (1 day off per week).Location: Must be based in or willing to commute to Dubai.Key Skills: Strong communication, conflict resolution, active listening, customer relationship management, and basic computer proficiency.