Senior Customer Insights & VoC Lead

Astra Tech; Dubai; On-site; AED 300,000 - 560,000; Full time

Job summary

Astra Tech is seeking a Marketing Research Manager to lead end-to-end customer insights and VoC programs. You will design research initiatives, standardize methodologies, and translate feedback into strategic actions across product, marketing, and service teams.

Collaborating with Product, Marketing, Customer Service, Growth and Commercial teams, you will develop dashboards and executive summaries to communicate insights and drive measurable improvements across business units.

Qualifications

• Bachelor’s degree in Marketing, Business, Statistics, Social Sciences or related discipline.
• 4–6 years of experience in Marketing Research, Customer Insights or Customer Experience.
• Experience within leading research agency or in-house insights function in a customer-centric organization.
• Demonstrated experience managing end-to-end research projects and presenting insights to senior stakeholders.
• Research design & methodology, survey/questionnaire creation, discussion guide drafting.

Responsibilities

• Translate business questions into research objectives and recommend methodologies.
• Design surveys, questionnaires, discussion guides and feedback mechanisms.
• Design and implement customer satisfaction, CX and VoC measurement frameworks.
• Consolidate feedback from multiple sources into a unified insights programme.
• Analyse findings to identify needs, trends and implications.
• Develop dashboards, reports and executive summaries communicating key findings.
• Present research findings and recommendations to senior stakeholders across marketing, product, CX, operations and commercial teams.

Skills

Analytical thinking

Stakeholder management

Data interpretation

Project management

Clear communication

Customer-centric mindset

Education

Bachelor’s degree in Marketing/Business/Statistics/Social Sciences

Tools

Qualtrics

QuestionPro

SurveyMonkey

Power BI

VoC tools

Job description

Astra Tech is seeking a Marketing Research Manager to lead end-to-end customer insights and VoC programs. You will design research initiatives, standardize methodologies, and translate feedback into strategic actions across product, marketing, and service teams.

Collaborating with Product, Marketing, Customer Service, Growth and Commercial teams, you will develop dashboards and executive summaries to communicate insights and drive measurable improvements across business units.