CX Insights Lead - Data-Driven CX

Uae Job Alert; Dubai; On-site; AED 180,000 - 320,000; Full time

Benefits offered by this job

Competitive salary

Employee benefits

Career growth opportunities

Job summary

Uae Job Alert in Dubai is seeking a CX Intelligence Senior Specialist to transform customer feedback into actionable business insights. You will analyze data, identify opportunities, and partner with product, operations, and analytics teams to enhance customer satisfaction and data-driven decision making.

The role focuses on VoC programs, journey analysis, and reporting, with the aim of driving continuous improvement and strategic impact across the organization.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Data Analytics, Statistics, Economics, or a related field.
• Professional certifications in analytics or customer experience are an advantage.

Responsibilities

• Analyze customer feedback and performance metrics to identify trends and improvement opportunities.
• Monitor customer satisfaction indicators, including NPS and surveys, to drive improvements.
• Build reports, dashboards, and visual presentations for management.
• Collaborate with cross-functional teams to inform decisions and actions.

Skills

Excel

SQL

Tableau

Looker

Qualtrics

English communication

Dashboards

Cross-functional collaboration

Education

Bachelor's degree in Business Administration, Marketing, Data Analytics, Statistics, Economics

Tools

Excel

SQL

Job description

Uae Job Alert in Dubai is seeking a CX Intelligence Senior Specialist to transform customer feedback into actionable business insights. You will analyze data, identify opportunities, and partner with product, operations, and analytics teams to enhance customer satisfaction and data-driven decision making.

The role focuses on VoC programs, journey analysis, and reporting, with the aim of driving continuous improvement and strategic impact across the organization.