Senior Client Services Manager — Banking Operations

Careers at UAE; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

A banking institution in the UAE is looking for an Assistant Manager in Client Services to support the Relationship Managers. This role involves addressing client queries, ensuring service efficiency, and coordinating with internal stakeholders. The ideal candidate will have a minimum of 5 years of experience in the banking sector, excellent managerial skills, and strong analytical abilities. The position demands a proactive and positive approach towards customer service and continuous improvement in processes.

Qualifications

• Minimum of 5 years of banking or financial industry experience.
• International banking experience is preferred.
• Strong understanding of bank policies and operations.

Responsibilities

• Address all incoming client queries and issues.
• Ensure timely resolution of complex client issues.
• Manage stakeholder relationships effectively.

Skills

Product & Process understanding for Wholesale Banking

Analytical skills

Strong managerial skills

Proficiency in PowerPoint

Proficiency in Excel

Education

BBA/MBA/CA

Degree education

Job description

A banking institution in the UAE is looking for an Assistant Manager in Client Services to support the Relationship Managers. This role involves addressing client queries, ensuring service efficiency, and coordinating with internal stakeholders. The ideal candidate will have a minimum of 5 years of experience in the banking sector, excellent managerial skills, and strong analytical abilities. The position demands a proactive and positive approach towards customer service and continuous improvement in processes.