Client Senior Service Specialist

Allfunds; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

Allfunds Dubai seeks a Client Senior Service Specialist to manage ongoing service delivery for institutional clients. You will own post-onboarding relationships, oversee asset migrations, and coordinate across IT, fund operations and compliance to resolve issues.

You will drive KPI reporting, support UAT testing, and ensure compliance through KYC/AML processes while maintaining high client satisfaction.

Qualifications

• Experience with institutional clients in wealth management or asset services.
• Strong communication and relationship-building skills.
• Familiarity with onboarding, due diligence (KYC/AML) and data integrity.

Responsibilities

• Serve as the primary operational contact for institutional clients post-onboarding.
• Lead client onboarding, asset migration, and due diligence processes.
• Coordinate issue resolution with IT, fund ops, compliance and treasury.
• Deliver KPI dashboards and operational reports to clients and internal teams.

Skills

Relationship management

Client onboarding

Asset migration

Operational support

KYC/AML

Stakeholder coordination

Reporting & KPIs

UAT / testing

Job description

Client Senior Service Specialist# Careers## Client Senior Service SpecialistApply: UAE: Full time: Posted Yesterday: End Date: January 31, 2027 (30+ days left to apply)Allfunds is a leading global dealing and distribution platform in the wealth management industry. Distinguished by its buy-free model, the breadth of its distribution network, strong global and local execution capabilities, and value-added services, Allfunds has a longstanding track record of delivering growth, with AuA at a historic high of €1.76 trillion (as of 31 December 2025). Allfunds seamlessly connects end-to-end over 1,450 fund partners and more than 900 distributors across 66 countries. Channeling savings into investments, Allfunds offers a comprehensive suite of products including mutual funds, ETFs, and alternatives on a scalable technology platform. Allfunds has 17 offices in major financial hubs across four continents including Bogotá, Dubai, Hong Kong, London, Luxembourg, Madrid, Miami, Milan, Paris, Santiago, São Paulo, Shanghai, Singapore, Stockholm, Valencia, Warsaw, and Zurich. Allfunds is a truly global business with more than 1,000 employees and a culture of innovation and entrepreneurship. If you're adaptable, open to new opportunities, and enjoy working with diverse teams, Allfunds is the right place for you. Explore the role below and apply to become part of our team.The Client Services function on the Allfunds serves as the primary operational and relationship bridge between the B2B wealthtech ecosystem and its institutional clients, including asset managers, wealth managers, private banks, and distributors. The overarching goal is to deliver seamless fund execution, efficient onboarding, and consistent operational support.### Key Responsibilities**1. Relationship Management & Post-Onboarding Support*** **Main Point of Contact:** Serve as the dedicated operational contact for institutional clients following their onboarding.* **Client Retention:** Build and maintain strong relationships to ensure client satisfaction and long-term revenue stability.* **Reviews & Meetings:** Lead regular operational reviews, SLA assessments, and client workshops to strengthen collaboration.**2. Client Onboarding & Asset Migration*** **Implementation Support:** Partner with Sales and Compliance during scoping, setup, and configuration for new clients.* **Asset Migration:** Manage the transfer of complex portfolios and fund shares into the Allfunds ecosystem.* **Due Diligence:** Guide clients through platform training, operational due diligence, and KYC/AML documentation processes.**3. Operational Support & Problem Resolution*** **Issue Escalation:** Oversee and resolve daily operational challenges, including trading anomalies, settlement breaks, and data discrepancies.* **Stakeholder Coordination:** Collaborate with IT, Transfer Agencies, Fund Operations, Compliance, and Treasury to address complex queries.**4. Process Improvement & Reporting*** **Performance Reporting:** Deliver transparent operational reports and KPI dashboards to clients and internal stakeholders.* **System Testing:** Participate in user acceptance testing (UAT) to enhance client interfaces and platform tools.