Senior Cisco Collaboration & Security Engineer

Mindtel; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Mindtel is seeking a Senior Collaboration & Security Engineer to design, implement and maintain Cisco collaboration solutions across CUCM, Webex, Unity, and Expressway. You will configure dial plans, SIP trunks, and endpoints while ensuring secure voice and video traffic and firewall segmentation.

The role requires strong troubleshooting, documentation, and on-call availability, with 5–7 years of hands-on Cisco experience and relevant certifications.

Qualifications

• Minimum 5–7 years hands-on experience with Cisco Collaboration and Security technologies.
• Relevant certifications preferred: CCIE Collaboration, CCNP Security, Cisco Webex Calling Specialization.
• Strong analytical, troubleshooting and documentation skills; able to work under pressure.

Responsibilities

• Design, implement and maintain Cisco Collaboration solutions (CUCM, Webex, Unity, IM&P, Expressway, UCCX, voice gateways).
• Configure and manage dial plans, SIP trunks, route patterns, number translations and calling search spaces.
• Support and troubleshoot Cisco endpoints (IP Phones, ATA, Webex devices).
• Integrate PSTN connectivity via gateways, Cloud Connect or SIP trunks.
• Perform upgrades, migrations (on-prem to cloud) and system expansions.
• Monitor and resolve call quality, latency, jitter, packet loss and media performance.

Skills

Cisco collaboration

Security engineering

Troubleshooting

Documentation

On-call support

Scripting Bash/Python

System administration

Monitoring tools

Education

CCIE Collaboration

CCNP Security

Cisco Webex Calling Specialization

Tools

CUCM

Webex Unity

Expressway

UCCX

CSPs/Voice gateways

Job description

Mindtel is seeking a Senior Collaboration & Security Engineer to design, implement and maintain Cisco collaboration solutions across CUCM, Webex, Unity, and Expressway. You will configure dial plans, SIP trunks, and endpoints while ensuring secure voice and video traffic and firewall segmentation.

The role requires strong troubleshooting, documentation, and on-call availability, with 5–7 years of hands-on Cisco experience and relevant certifications.