Senior Cisco Unified Communications Engineer

K20s - Kinetic Technologies Private Limited; Sharjah; On-site; AED 180,000 - 300,000; Full time

Job summary

K20s - Kinetic Technologies Private Limited in Sharjah seeks a Senior Voice Engineer to design, implement, and optimize Cisco Unified Communications infrastructure for enterprise voice, conferencing, and cloud collaboration. The role ensures availability, performance, and security while leading upgrades and migrations.

Responsibilities cover CUCM/UCX/Expressway suites, UCS and VMware, Cloud Collaboration (Webex, Teams), and vendor management, with strong focus on incident resolution and

Qualifications

• Bachelor's degree in computer science, IT, or engineering.
• CCNP Collaboration and CCIE Collaboration are preferred.
• 5–8+ years hands-on Cisco Collaboration experience.

Responsibilities

• Administrate, configure, and maintain CUCM, CUC, CER, and Expressway.
• Manage dial plans, route patterns, and call routing policies.
• Lead upgrades, patches, and health checks for high availability.
• Implement UCCX, Finesse, IVR scripts, and contact center ops.
• Oversee CVP/telephony integration with UC tools and cloud services.
• Administer UCS servers and VMware environments for collaboration workloads.
• Design and manage Webex Calling, CMS, and Teams integration.
• Monitor via RTMT, Wireshark, Syslog, and DNA Center; handle incidents.

Skills

CUCM

CUC

CER

Expressway

UCCX

Finesse

UCS

VMware ESXi

Webex Calling

Webex Control Hub

CMS

CUBE

SBC

SIP/H.323

Azure Cloud

Microsoft Teams integration

ITIL

Education

Bachelor’s degree in computer science or related field

Tools

Cisco Unified Communications Manager (CUCM)

Cisco Unity Connection (CUC)

Cisco Expressway

Cisco Unified Contact Center Express (UCCX)

Cisco UCS

VMware vSphere/ESXi

Cisco Webex Calling

Cisco Webex Control Hub

Cisco Meeting Server (CMS)

Cisco CUBE & AudioCodes SBC

SIP, H.323, MGCP, SRST

Microsoft Teams integration

Azure Cloud

Job description

K20s - Kinetic Technologies Private Limited in Sharjah seeks a Senior Voice Engineer to design, implement, and optimize Cisco Unified Communications infrastructure for enterprise voice, conferencing, and cloud collaboration. The role ensures availability, performance, and security while leading upgrades and migrations.

Responsibilities cover CUCM/UCX/Expressway suites, UCS and VMware, Cloud Collaboration (Webex, Teams), and vendor management, with strong focus on incident resolution and