Senior Change & Release Manager

Inception42; Abu Dhabi; Vor Ort; AED 391.000 - 614.000; Vollzeit

Zusammenfassung

Inception42 in Abu Dhabi invites a senior Change & Release Manager to coordinate production changes across engineering teams. You will ensure release readiness, manage risk, and document evidence from delivery pipelines, supporting smooth SaaS deployments in a fast-paced environment.

The role emphasizes enforcing controls proportionate to risk, maintaining change records, and guiding go/no-go decisions with clear communication to stakeholders.

Qualifikationen

• Strong practical experience coordinating production changes and software releases across multiple technical teams.
• Working knowledge of ITIL change enablement and release management, with evidence of applying controls proportionate to risk.
• Understanding of software delivery lifecycles, version control, CI/CD pipelines, environment promotion, testing and deployment approaches.
• Ability to challenge incomplete release plans, dependency assessments and rollback assumptions while working constructively with engineers.
• Experience maintaining change records and release evidence in ITSM and engineering tools, with accurate reporting and follow-through.
• Clear written and verbal communication, strong planning skills and sound judgement during incidents, conflicting priorities and time-sensitive decisions.

Aufgaben

• Operate and improve change enablement and release practices, applying agreed policies and escalating exceptions to the appropriate decision owner.
• Review changes for customer impact, dependencies, risk, testing evidence, implementation steps and recovery readiness. Ensure the right owners make and record approval decisions.
• Maintain standard, normal and emergency change paths. Develop pre-authorised change models with clear eligibility criteria and review their ongoing suitability.
• Coordinate release plans and calendars across teams, identifying shared-service conflicts, business constraints and dependencies early.
• Confirm release readiness with Engineering, Quality and Support, including acceptance evidence, known issues, configuration and data changes, runbooks and support handover.
• Facilitate go/no-go decisions and targeted change reviews; record decisions and unresolved risks with accountable owners.
• Agree deployment validation, rollback or recovery criteria, including situations where database or data changes cannot be simply reversed.
• Work with engineering teams to capture change and release evidence from delivery pipelines and repositories, reducing manual duplication while preserving traceability.
• Coordinate release notes, maintenance notices and stakeholder updates. Explain expected impact, timing and support arrangements in language users can understand.
• Track post-release health and early-life support with operational teams. Coordinate recovery decisions and incident handover when changes cause service degradation.
• Review failed and emergency changes, track corrective actions and report on change failure, approval delays, release predictability and recovery performance.
• Within the first six months: Change paths, decision authorities and release readiness expectations are clear and in consistent use; Assigned releases have visible dependencies, communication plans and tested recovery arrangements; A baseline exists for change outcomes, approval delays and release-related incidents.
• Within the first twelve months: Changes and releases demonstrate improved predictability and fewer avoidable failures against agreed baselines; Routine changes flow efficiently through approved models and automated evidence capture; Post-release learning results in visible improvements to testing, readiness and recovery.

Kenntnisse

Change coordination

ITIL release management

CI/CD pipelines

Release lifecycle

Version control

Communication

Jobbeschreibung

Inception42 in Abu Dhabi invites a senior Change & Release Manager to coordinate production changes across engineering teams. You will ensure release readiness, manage risk, and document evidence from delivery pipelines, supporting smooth SaaS deployments in a fast-paced environment.

The role emphasizes enforcing controls proportionate to risk, maintaining change records, and guiding go/no-go decisions with clear communication to stakeholders.