Senior Capacity Planning Manager — Growth & AI Forecasting

Capital; Dubai; Hybrid; AED 350,000 - 550,000; Full time

Job summary

Capital is seeking a Senior Operations Manager: Planning in Dubai to lead capacity planning across the organisation. You will forecast demand, translate it into staffing needs, and build the main planning model using AI and automation.

You will partner with Finance and operational leaders, manage a Workforce Management specialist, and drive improvements in processes and tooling to support growth into new products and markets.

Qualifications

• 5+ years in capacity planning, workforce management or operations planning in a high-volume environment.
• Hands‑on experience building forecasting and capacity models yourself, including seasonality.
• Strong grasp of capacity drivers, scenario planning and sensitivity analysis.
• Record of recommendations that changed hiring or process decisions.
• Experience working with Finance and tracking forecast accuracy over time.
• Advanced spreadsheet skills, SQL or similar, and experience managing direct reports.

Responsibilities

• Own the capacity planning model, roadmap and KPIs.
• Forecast demand over the next week, month and six months. Separate customer activity, product changes, seasonality and backlogs, and agree assumptions with the teams closest to each source of demand.
• Translate demand into capacity needs using workload, handling time and productivity. Account for skills, hours, absence, attrition, training and ramp-up.
• Build scenarios for growth, launches and disruption, and show the cost and service impact.
• Recommend hiring, redeployment, process and automation actions early enough to cover recruitment and training lead times.
• Align definitions and data with Finance and operational teams, track forecast vs. actual, and improve the models.
• Flag capacity risks early, including skill and time-zone gaps, and keep reporting clear enough for managers to act on.

Skills

Capacity planning

Workforce management

Forecasting

Scenario planning

Sensitivity analysis

SQL

Advanced spreadsheet

Leadership

Tools

SQL

Excel

Job description

Capital is seeking a Senior Operations Manager: Planning in Dubai to lead capacity planning across the organisation. You will forecast demand, translate it into staffing needs, and build the main planning model using AI and automation.

You will partner with Finance and operational leaders, manage a Workforce Management specialist, and drive improvements in processes and tooling to support growth into new products and markets.