Senior Business Analyst

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a passionate individual to enhance its leading digital wallet platform. This role involves analyzing business processes, identifying improvement opportunities, and collaborating with cross-functional teams to implement strategic solutions. The ideal candidate will have extensive experience in business and systems analysis, with a focus on data-driven decision-making and stakeholder management. Join a dynamic team where your contributions will significantly impact the growth and success of a cutting-edge digital service in the UAE. If you thrive in a collaborative environment and are eager to drive innovation, this opportunity is perfect for you.

Qualifications

• 8-10 years of experience in BFSI domain with strong analytical skills.
• Proven experience in business/systems analysis and quality assurance.

Responsibilities

• Analyze business processes and identify areas for improvement.
• Collaborate with stakeholders to gather and document business requirements.

Skills

Business Analysis

Data Analysis

Stakeholder Management

Problem Solving

Communication Skills

Agile Methodologies

Education

Bachelor's Degree in Business or IT

Agile Certification

CBAP Certification

Tools

Data Visualization Tools

Job description

• Division: Personal, Wealth & Business Banking

Job Description

JOB PURPOSE:

Payit - the UAE’s leading digital wallet, powered by FAB - is looking for a passionate, driven, digital native to play a key role translating business needs into actionable plans, contributing to the success and growth of the digital wallet platform.

You would be typically involved in responsibilities related to analyzing business processes, identifying areas for improvement, and providing strategic insights to enhance the overall functionality and performance of the payit wallet.

ACCOUNTABILITIES:

Generic Accountability:

• Initiating new improvements/features for the application and ensuring all concerned teams and departments are updated.
• Prioritizing and ranking the impact of incoming customer issues to help improve escalation processes.
• Conducting customer research, testing, and product discovery to understand the needs behind customer requests.
• Mediating between internal stakeholders, specifically the Development Team and Business Team.
• Creating SOPs and presenting them to higher management for implementation and obtaining relevant approvals.
• Developing reports on common, impactful trends within the support organization to share with cross-functional teams and illustrate issues and priorities from the customer perspective.

Job Specific Accountabilities:

• Requirements Analysis: Collaborating with stakeholders to gather, document, and analyze business requirements for new features, enhancements, or system integrations within the payit wallet platform.
• Process Improvement: Identifying opportunities to streamline existing processes, enhance user experiences, and improve operational efficiency in line with business goals and objectives.
• Data Analysis: Analyzing data related to user behavior, transactions, and performance metrics to derive meaningful insights that can inform business decisions and strategies.
• Collaboration: Working closely with cross-functional teams, including developers, product managers, and other stakeholders, to ensure a comprehensive understanding of business needs and seamless implementation of solutions.
• Documentation: Creating detailed documentation such as business requirements documents, use cases, and process flows to communicate findings and recommendations effectively.
• Testing and Validation: Participating in the testing and validation of new features and functionalities to ensure they align with business requirements and meet quality standards.

Qualifications

• 8 - 10 years of total experience in the BFSI domain.
• Experience in Business/Systems Analysis or Quality Assurance.
• Proven experience in eliciting requirements and testing.
• Teamwork in an Agile/Scrum environment (3+ years).
• The ability to work collaboratively across several IT and business functions.
• Business & Functional understanding.
• Analysis, Solution definition, and Problem solving.
• Strong written and verbal communication skills including technical writing skills.
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.
• Experience in Stakeholder management.
• Added advantage: Agile certification and CBAP Certification or any BA certification.