Senior Associate, Client Service

Third Bridge; Dubai; On-site; AED 220,500 - 269,500; Full time

Benefits offered by this job

25 vacation days

Private insurance

Flexible work options

Personal development allowance

Social gatherings

Job summary

Third Bridge is hiring a Senior Associate in Dubai, a critical client-facing role demanding commercial impact and operational leadership. Candidates will engage with experts and clients, promoting effective communication and project management. Expect competitive compensation of AED 245,000 plus performance bonuses.

The role includes vital responsibilities such as expert sourcing, client engagement, and mentoring juniors, supporting career growth within a dynamic environment.

Qualifications

• Minimum 18 months in an Associate-level role at an expert network.
• Track record of consistent revenue attainment, custom recruitment.
• Strong command of written and verbal English, Arabic is a plus.

Responsibilities

• Take full ownership of expert delivery by custom sourcing.
• Lead project launches with speed and clarity.
• Drive individual productivity through structured daily check-ins.

Skills

Commercial delivery

Client engagement

Negotiation skills

Time management

Communication skills

Job description

Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics.

For nearly 20 years, we’ve helped clients access knowledge on demand from experts, in-person and through our Library covering over 65,000 companies.

Please note that in applying to this role, you are not applying to be a Consultant. Third Bridge is a market-leading investment research firm. We orchestrate and create research for our clients. This role is a Senior Associate role in Third Bridge, and you'll be working with our Consulting Clients.

What is Consulting?

Our consulting clients work on behalf of large companies (e.g. Fortune 500’s) or institutional investors and support them by doing deep dive research to provide guidance on their corporate strategy or investment decisions. The insights they get through our experts and content are the backbone of the recommendations they deliver to their clients.

Role Overview

The Senior Associate role is a client-facing role designed for high performers with a track record of commercial delivery and a leadership mindset. Operating as a bridge between specialist managers and the Vice President, this individual is expected to own critical workflows, deliver against key performance metrics, and support operational continuity of the Dubai office.

This is a high-trust, high-visibility role focused on consistent target attainment, quality delivery under pressure, and the ability to operate autonomously while aligning closely with leadership priorities. You must bring structure, urgency, and strategy to every touchpoint, whether engaging clients, screening experts, or managing internal workflows.

Success Metrics

Senior Associates are measured on commercial impact, operational readiness, and executional excellence.

Core Responsibilities

Expert Engagement

• Rapidly triage and assign briefs, ensuring no client requests go untracked within and relevant experts are identified and pitched within set SLAs.
• Take full ownership of expert delivery by custom sourcing and cold calling on all assigned projects, ensuring high relevance and speed.
• Deliver expert relevance statements with attention to project context. Reduce formatting or language inconsistencies to near-zero.
• Negotiate expert fees to reduce spec cost without compromising on fit or credibility.

Client Execution and Project Ownership

• Lead project launches (both live projects and proposals) with speed and clarity, summarizing client goals, proactively proposing solutions and asking strategic questions to clarify ambiguities.
• Tailor outreach strategies to align with complex or strategic briefs, directly driving call conversion and client impact.
• Proactively identify opportunities to upsell additional services and additional profiles that align with client objectives.
• Take ownership of unresponsive clients by re-engaging them directly, surfacing fresh angles, proposing new expert types, and driving the project forward with urgency and creativity.

Operational Leadership

• Drive individual productivity through structured daily check-ins, priority setting, and assigned task ownership.
• Maintain clear records of owned projects and priorities and keep them maintained on a daily basis.

Internal Collaboration & Development

• Partner with managers to train juniors through live call coaching, email shadowing, and feedback loops.
• Provide structured, constructive feedback with a company-first mindset especially in moments requiring tough or corrective input.
• Model resilience, composure, and commercial thinking in moments of ambiguity or workload strain.

Qualifications

• Minimum 18 months in an Associate-level role at an expert network
• Track record of consistent revenue attainment, custom recruitment and high-quality, cost effective spec delivery
• Ability to work independently, prioritize under pressure, and communicate across levels
• Strong command of written and verbal English; Arabic is a plus

Additional information

Thrive at Third Bridge!

Beyond pay, you can expect clear performance goals and to be recognised for your contributions. After 1 year of strong results you could transition from being an individual contributor to managing your own team and client segment - a huge career milestone. Depending on your aspirations, you may also get the opportunity to second or progress into a different role across the Organisation, for example in Sales, Account Management, Product or other business functions.

We ensure every team member is able to bring their best self to work as well as in their lives outside - take a look at our benefits:

Salary

Competitive base salary of AED 245,000 with access to our uncapped bonus scheme after just 1 month. Plus an increase of AED 10,000 on your base salary upon performance milestone achievement (average timeframe is after your 1st successful year in role). In Year 1 as a Senior Associate, an average performer can expect to earn at least AED 61,000 OTE but our top performers make more!

Time Off

• Vacation: 25 vacation days and 2 personal days
• Holidays: All public holidays
• Volunteer Time: 2 CSR volunteer days annually.

Health & Wellbeing

• Private insurance with comprehensive coverage

Additional Benefits/ Perks

• Competitive parental leave policy.
• Personal development allowance to support your growth.
• Flexible work options, including a Work from Anywhere program and Summer Fridays.
• Access to stocked kitchens and regular social gatherings.
• Commitment to ESG initiatives such as CSR, D&I, environment and various employee resource groups (ERGs).

Third Bridge values your trust and is committed to the responsible management, use, and protection of personal information. By submitting a Third Bridge job application, I hereby provide Third Bridge (including Third Bridge's affiliates and relevant third-party suppliers) with my consent to collect, store and process my personal information for the purpose of recruitment administration, as well as to share such personal information with third parties for the same purpose, in accordance with the Candidate Privacy Notice.

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway, and we will be happy to consider your application.