Senior Applications Analyst: User Adoption & Onsite Enablement

ALEC Holdings; Dubai; On-site; AED 180,000 - 270,000; Full time

Benefits offered by this job

Iconic UAE projects

Collaborative culture

Career progression

Job summary

ALEC Holdings is seeking a Senior Applications Analyst to enhance user experience, drive adoption, and support mission-critical applications across UAE operations.

Based in the UAE, you will work closely with project sites, business users, and IT Applications to ensure reliable digital solutions that empower construction teams and customers. Expect hands-on site presence and active contribution to adoption outcomes.

Qualifications

• Proven experience in application support and adoption for business or customer-facing software.
• Strong ability to translate site conditions into usable feedback for product teams.
• Experience delivering onboarding and training to external customers or business users, in person and remotely.
• Structured incident handling and knowledge base upkeep.
• Ability to gather high level requirements and present recommendations to product/technical teams.
• Excellent written and verbal communication with non-technical audiences.

Responsibilities

• Provide second-level application support with documented root cause and resolutions.
• Monitor application health and identify recurring issues to support stability.
• Act as on-site liaison between site teams, users and IT Applications.
• Drive user adoption with targeted training and communications on site.
• Track adoption metrics and deliver adoption summaries to product team.
• Gather requirements and feed backlog with enhancement ideas.
• Lead customer onboarding and pilot programs for market platforms.
• Handle usage queries and demos; maintain customer-facing documentation.
• Deliver workshops and coaching for internal users; maintain knowledge base.
• Support changes during rollouts and upgrades, participate in standups.

Skills

Application support

User adoption

Training delivery

Stakeholder communication

On-site collaboration

Business analysis

Education

Degree in appropriate discipline

IT service management certifications (advantage)

Tools

Power BI

Azure DevOps

Microsoft Teams

Low-code / forms platforms

Job description

ALEC Holdings is seeking a Senior Applications Analyst to enhance user experience, drive adoption, and support mission-critical applications across UAE operations.

Based in the UAE, you will work closely with project sites, business users, and IT Applications to ensure reliable digital solutions that empower construction teams and customers. Expect hands-on site presence and active contribution to adoption outcomes.