Senior Application Support Engineer (L2/L3) – UAE

questworkx; United Arab Emirates; On-site; AED 335,000 - 670,000; Full time

Job summary

Questworkx LLC in United Arab Emirates is seeking a Senior Application Support Engineer (L2/L3) to own enterprise applications, including the HCL TX Platform and Al Wataneya Auction Platform. The role requires 8+ years of hands-on experience with HCL products, Azure AKS/Kubernetes, APIs, and ITIL-based incident and change management.

You will lead end-to-end troubleshooting, coordinate with infra teams, and ensure smooth operation and SLA compliance.

Qualifications

• 8+ years of enterprise application support experience.
• Hands-on with HCL TX stack products (DX, Volt MX, Volt Foundry, Leap).
• Proficient with Azure AKS/Kubernetes.
• Experience with APIs, microservices and third‑party integrations.
• ITIL-based incident, problem and change management experience.

Responsibilities

• Manage L2/L3 application support, maintenance and troubleshooting.
• Handle bug fixes, deployments, releases and performance optimisation.
• Support HCL DX, Volt MX, Volt Foundry and Leap platforms.
• Monitor and troubleshoot Azure AKS/Kubernetes environments.
• Support APIs, microservices, middleware and third‑party integrations.
• Perform SQL-based troubleshooting and investigate data access issues.
• Manage ITIL-based incident, problem and change processes.
• Take end-to-end ownership of incidents and remediation.
• Coordinate with infra teams and vendors to maintain SLA compliance.

Skills

L2/L3 application support

Azure AKS/Kubernetes

HCL TX stack

SQL

ITIL processes

Job description

Location: United Arab Emirates
Company: Questworkx
Job Category: Information Technology (IT) & Software

Job Overview

Questworkx is looking for an experienced Senior Application Support Engineer (L2/L3) to take end-to-end technical ownership of enterprise applications, including the HCL Total Experience (TX) Platform and Al Wataneya Auction Platform.

The ideal candidate should have 8+ years of experience in enterprise application support, with hands‑on expertise in HCL products, Azure AKS/Kubernetes and application troubleshooting.

The role requires a technically strong professional who can independently manage L2/L3 support, coordinate with infrastructure teams and vendors, maintain application stability and ensure SLA compliance.

Employment Type: Full-time
Availability: Immediate to 30-day joiners preferred.

Key Responsibilities

• Manage L2/L3 application support, maintenance and troubleshooting.
• Handle bug fixes, deployments, releases and performance optimisation.
• Support HCL DX, Volt MX, Volt Foundry and Leap platforms.
• Monitor and troubleshoot Azure AKS/Kubernetes environments.
• Support APIs, microservices, middleware and third‑party integrations.
• Perform SQL‑based troubleshooting and investigate database connectivity and application data‑access issues.
• Manage ITIL‑based incident, problem and change management processes.
• Take end‑to‑end ownership of incidents.
• Perform log analysis and performance monitoring.
• Support patch management, upgrades, backups and disaster recovery validation.
• Coordinate with infrastructure teams and vendors to maintain application stability and SLA compliance.

Requirements & Qualifications

• 8+ years of relevant experience.
• Hands‑on experience with the HCL TX stack:
  • HCL DX
  • Volt MX
  • Volt Foundry
  • Leap
• Strong L2/L3 application support experience.
• Working knowledge of Azure AKS/Kubernetes, including:
  • Pods and deployments
  • Services and ingress
  • Probes and container health
  • Scaling
• Experience supporting APIs, microservices, middleware and third‑party integrations.
• Strong SQL skills and database troubleshooting experience.
• Experience with ITIL‑based incident, problem and change management.
• Knowledge of log analysis, performance monitoring, patch management, upgrades, backup and disaster recovery validation.

Preferred Qualifications:

• HCL product support and vendor escalation experience.
• Azure or Kubernetes certifications.
• Experience with auction or e‑commerce platforms.
• UAE enterprise application support experience.

Salary, Benefits & Career Growth

Salary and benefits have not been disclosed by the employer. Candidates should confirm compensation and employment details directly with the hiring team.