Senior Analyst - Operation Business Systems (Contractual Based Hire)

Dubai Airports; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Dubai Airports seeks a Senior Analyst – Operation Business Systems (Contractual Based Hire) to lead design, implementation, and integration of airport operational systems, ensuring 24/7 availability and peak performance.

You will drive technology roadmaps, enable real-time situational awareness across terminals and baggage handling, and promote AI/ML-driven optimization for passenger flow and resource utilization.

Qualifications

• Experience with mission-critical airport systems across terminals, airfield and baggage.
• Ability to lead large-scale aviation technology deployments in live 24/7 environments.
• Hands-on digital transformation with AI/ML-enabled solutions and automation.

Responsibilities

• Design, implement, and integrate airport operational systems for safe, efficient operations.
• Ensure high availability and performance of critical systems in a 24/7 airport setting.
• Drive strategic technology roadmaps aligned to growth and operational excellence.
• Enable real-time situational awareness by integrating systems across terminal, airside, baggage, security, and flight ops.
• Champion AI/ML adoption to improve decision-making, passenger flow, and resource use.
• Oversee system lifecycle, upgrades, migrations, cybersecurity alignment, and compliance.
• Establish SOPs, incident response models, and business continuity plans.
• Partner with operations and senior stakeholders to deliver measurable business outcomes.

Skills

Mission critical

Leadership

AI/ML

Data-driven

Stakeholder mgmt

Tools

ITIL

Job description

Senior Analyst - Operation Business Systems (Contractual Based Hire)

THIS IS WHERE INCREDIBLE GROWTH BEGINS

Senior Analyst – Operation Business Systems (Contractual Based Hire)

The team is doubling the size of our business. At the same time, they’re keeping maintenance costs down and driving asset capability up. With full responsibility for assets from creation to disposal, their watchword is reliability. Better still, they make sure we don’t just do what we legally need to do, but go further. So we’ll embrace your fresh ideas to improve our use of energy and environmental resources. It’s all about meaningful change.

What you’ll deliver

You’ll lead the design, implementation, and integration of airport operational systems supporting safe, efficient, and seamless operations

You’ll ensure high availability, reliability, and performance of critical systems operating in a 24/7 airport environment

You’ll drive strategic technology roadmaps aligned to airport growth, future capacity, and operational excellence

You’ll enable real ‑ time situational awareness by integrating systems across terminal, airside, baggage, security, and flight operations

You’ll champion the adoption of AI, machine learning, and predictive analytics to improve decision-making, passenger flow, and resource utilization

You’ll oversee system lifecycle management including upgrades, migrations, cybersecurity alignment, and compliance

You’ll establish and maintain SOPs, incident response models, and business continuity plans

You’ll act as a trusted technology leader, partnering with operational teams and senior stakeholders to deliver measurable business outcomes

What you bring

You’ll have extensive experience leading mission ‑ critical airport operational systems across terminals, airfield, and baggage operations

You’ll have strong technical depth across terminal, airfield, and baggage handling systems, with the ability to integrate complex, multi ‑ vendor environments

You’ll have proven leadership in delivering large ‑ scale aviation technology implementations in live, 24/7 operational environments

You’ll have hands ‑ on experience driving digital transformation, including AI ‑ and ML ‑ enabled solutions, automation, and data ‑ driven decision support

You’ll bring deep understanding of passenger experience optimization, self ‑ service technologies, and biometric-enabled journeys and solid grounding in aviation standards, safety, and compliance frameworks (IATA, ICAO, ACI, ITIL)

You’ll have strong stakeholder management and communication skills, with the ability to collaborate across operations, IT, vendors, and leadership as well as a forward ‑ looking mindset with a passion for innovation, resilience, and continuous improvement in airport operations

Life at Dubai Airports

Fast-moving and fast-growing, Dubai Airports is a business that’s all about delivering great airport experiences, 24 hours a day. Life here means always pushing – and being pushed – to work better and smarter. With us, you’ll be encouraged to be the best you can be. You’ll be part of the team that connects the world. And at every opportunity, you’ll go beyond; delivering an advanced, innovative future for yourself and our business, and making an Impact that delivers for Dubai.