Senior Analyst, 24/7 Airport Ops Tech & AI

Dubai Airports; Dubai; On-site; AED 400,000 - 640,000; Full time

Job summary

Dubai Airports seeks a Senior Analyst – Operation Business Systems to lead the design, implementation, and integration of critical airport systems, ensuring high availability in a 24/7 environment. You will drive technology roadmaps, enable real-time situational awareness, and champion AI/ML adoption for operational excellence.

The role demands hands-on experience with terminal, airfield, and baggage systems, plus strong stakeholder collaboration to deliver measurable business outcomes in a

Qualifications

• Extensive experience leading mission-critical airport operational systems across terminals, airfield, and baggage operations.
• Strong technical depth across terminal, airfield, and baggage handling systems with multi-vendor integration.
• Proven leadership delivering large-scale aviation technology implementations in live 24/7 environments.
• Hands-on digital transformation expertise, including AI/ML enabled solutions and data-driven decision support.
• Deep understanding of passenger experience optimization, biometric journeys, and aviation safety/compliance standards (IATA, ICAO, ACI, ITIL).

Responsibilities

• You’ll lead the design, implementation, and integration of airport operational systems supporting safe, efficient, and seamless operations
• You’ll ensure high availability, reliability, and performance of critical systems operating in a 24/7 airport environment
• You’ll drive strategic technology roadmaps aligned to airport growth, future capacity, and operational excellence
• You’ll enable real‑time situational awareness by integrating systems across terminal, airside, baggage, security, and flight operations
• You’ll champion the adoption of AI, machine learning, and predictive analytics to improve decision‑making, passenger flow, and resource utilization
• You’ll oversee system lifecycle management including upgrades, migrations, cybersecurity alignment, and compliance
• You’ll establish and maintain SOPs, incident response models, and business continuity plans
• You’ll act as a trusted technology leader, partnering with operational teams and senior stakeholders to deliver measurable business outcomes

Skills

Airport systems leadership

Technical depth (terminal/airfield/bag

Aviation tech implementations

AI/ML & automation

Passenger experience optimization

Stakeholder management

Job description

Dubai Airports seeks a Senior Analyst – Operation Business Systems to lead the design, implementation, and integration of critical airport systems, ensuring high availability in a 24/7 environment. You will drive technology roadmaps, enable real-time situational awareness, and champion AI/ML adoption for operational excellence.

The role demands hands-on experience with terminal, airfield, and baggage systems, plus strong stakeholder collaboration to deliver measurable business outcomes in a