Senior Aftersales Leader – Earthmoving Equipment

AW Rostamani Group (AWR Group); Dubai; On-site; AED 450,000 - 750,000; Full time

Job summary

AW Rostamani Group in the UAE is seeking an Aftersales Manager for Earthmoving Equipment to lead service, parts, warranty and field support across our operations.

You will drive profitability, uptime, and customer satisfaction, manage P&L, and ensure OEM compliance. UAE travel may be required.

A mechanical engineering degree and strong leadership in heavy equipment aftersales are essential; experience with Liebherr or similar brands is preferred.

Qualifications

• Bachelor's degree in Mechanical Engineering, Automotive Engineering, Industrial Engineering, or related technical discipline.
• A diploma or equivalent technical qualification may be considered alongside extensive heavy equipment aftersales and leadership experience.
• A postgraduate qualification in Business Management, Operations, or a related field will be an added advantage.

Responsibilities

• Develop and implement the aftersales strategy, annual business plan, budget, and operating targets for service, parts, warranty, and field support operations.
• Lead workshop, field service, parts, warranty, and service support teams to achieve agreed business, operational, and customer experience objectives.
• Establish service coverage, mobile support capability, and response standards to maximise customer machine uptime across the assigned territory.
• Oversee warranty administration, technical claims, product campaigns, failed-parts handling, and recovery of warranty credits in accordance with OEM requirements.
• Work closely with Equipment Sales to support new machine delivery, PDI, commissioning, operator orientation, service contract sales, and customer retention activities.
• Develop manpower plans, recruitment requirements, succession plans, and technical training pathways for Team Leaders, Master Technicians, Senior Technicians, and Technicians.

Skills

Leadership

P&L Management

Strategy development

Customer relationship

Budgeting

Workshop operations

Field service

Warranty management

Industrial equipment

Education

Bachelor's in Mechanical/Automotive/Industrial Engineering

Diploma or equivalent technical qualification

Postgraduate in Business/Operations (advantage)

Tools

ERP systems

Diagnostic platforms

MS Office

Job description

AW Rostamani Group in the UAE is seeking an Aftersales Manager for Earthmoving Equipment to lead service, parts, warranty and field support across our operations.

You will drive profitability, uptime, and customer satisfaction, manage P&L, and ensure OEM compliance. UAE travel may be required.

A mechanical engineering degree and strong leadership in heavy equipment aftersales are essential; experience with Liebherr or similar brands is preferred.