Senior Account Manager

Confidential Careers; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Confidential Careers in Dubai seeks a Senior Account Manager to own a key client account and drive high-quality campaigns from brief to execution.

The role requires agency-side expertise, senior stakeholder engagement, and a proactive approach to managing multiple projects and workstreams in a fast-paced environment.

Qualifications

• 5–10 years of agency experience in advertising, creative, marketing, or integrated agencies.
• Proven client servicing and account management experience from brief to delivery.
• Strong understanding of agency workflows and cross-team coordination.
• Experience managing multiple projects, priorities, and stakeholders in fast-paced environments.
• Excellent English written and spoken communication; client-facing with senior stakeholders.

Responsibilities

• Own day-to-day relationship with a key client.
• Build long-term relationships with client stakeholders.
• Lead projects from brief to delivery, managing timelines and budgets.
• Translate client requirements into briefs for internal teams.
• Coordinate multiple projects across workstreams and stakeholders.
• Work with creative and production to align with briefs and deliver high-quality work.
• Manage timelines, deliverables, approvals, and feedback throughout campaigns.
• Prepare and lead client meetings, status updates, and presentations.
• Identify challenges early and propose practical solutions.
• Support account growth by identifying opportunities to expand scope of work.
• Collaborate with senior leadership on account planning and strategic priorities.
• Maintain documentation and communication across stakeholders.

Skills

Client servicing

Account management

Stakeholder management

Project coordination

English communication

Job description

Our client is an established agency in Dubai, working with a portfolio of high-profile international clients across dynamic, fast-paced markets. They are looking to appoint a Senior Account Manager to take ownership of a key client account and play a central role in delivering high-quality campaigns and day-to-day client engagement.

This is an opportunity for an experienced agency-side account management professional who is confident managing senior stakeholders, coordinating multidisciplinary teams, and ensuring projects are delivered to a high standard from brief through to execution.

Key Responsibilities

• Own the day-to-day relationship with a key client, acting as a trusted point of contact across ongoing projects and campaigns.
• Build strong, long-term relationships with client stakeholders and understand their business and communication objectives.
• Lead projects from initial brief through to delivery, ensuring timelines, budgets, quality, and expectations are effectively managed.
• Translate client requirements into clear briefs for creative, strategy, production, and other internal teams.
• Coordinate multiple projects simultaneously across different workstreams and stakeholders.
• Work closely with creative and production teams to ensure work is aligned with the client brief and delivered to a high standard.
• Manage project timelines, deliverables, approvals, and feedback throughout the campaign lifecycle.
• Prepare and lead client meetings, status updates, presentations, and project discussions.
• Proactively identify potential challenges and provide practical solutions before they impact delivery.
• Support account growth by identifying opportunities to expand the scope of work and strengthen the client relationship.
• Work closely with senior agency leadership on account planning, commercial discussions, and strategic priorities.
• Maintain clear documentation, project tracking, and communication across internal and external stakeholders.

Requirements

• 5-10 years of relevant experience within an agency environment, preferably across advertising, creative, marketing, communications, or integrated agencies.
• Proven experience in client servicing and account management, managing projects from brief to final delivery.
• Strong understanding of agency workflows and the ability to coordinate creative, production, strategy, and other specialist teams.
• Experience managing multiple projects, priorities, and stakeholders within fast-paced environments.
• Strong client-facing and presentation skills, with the confidence to engage with both working-level and senior stakeholders.
• Commercial awareness and an understanding of how to develop and retain client relationships.
• Strong organisational and project management skills, with excellent attention to detail.
• Ability to work collaboratively while taking ownership and accountability for assigned accounts and projects.
• Excellent written and verbal communication skills in English.Previous experience working with regional or international clients is advantageous.

What We're Looking For

The ideal candidate will be an agency professional first and foremost. You should be comfortable operating between the client and internal agency teams, bringing structure to complex projects while maintaining strong relationships and a high standard of delivery.

You will need to be commercially aware, highly organised, proactive, and comfortable working in an environment where priorities can move quickly.