Senior Account Manager

Ghobash Group

Dubai

On-site

AED 180,000 - 300,000

Full time

14 days+

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Job summary

CNS, part of the Ghobash Group, seeks a Senior Account Manager to drive growth across Dubai and the Northern Emirates. You will manage key enterprise accounts, develop tailored IT solutions, and coordinate with pre-sales and delivery teams to ensure successful project outcomes.

The role demands a proven track record in account management, strong negotiation and presentation skills, and the ability to manage cross-functional teams and remote stakeholders. Dubai-based with travel as needed.

Qualifications

Bachelor’s degree in Business Administration, Marketing, or a related field.
5+ years in account management, client relations, or sales.
Strong communication and client relationship management skills.
Solid understanding of IT services, solutions, and outsourcing models.
Experience with SLAs, contracts, and service delivery frameworks.
Proficiency in CRM tools such as Salesforce, HubSpot, or Microsoft Dynamics.

Responsibilities

Build and maintain long-term relationships with key clients across Dubai and the Northern Emirates, acting as a trusted advisor and business partner.
Drive business growth by identifying and developing new accounts, nurturing existing relationships, and expanding CNS’s footprint across assigned sectors.
Develop and maintain a clear account plan for each major client, aligned with annual sales targets and CNS’s solution portfolio.
Create and manage a structured sales pipeline, ensuring accurate revenue forecasting and timely opportunity tracking.
Lead contract negotiations to closure, ensuring profitability, compliance, and customer alignment.
Prepare regular status reports and pipeline updates for senior sales management.

Skills

Communication

Client relations

Account planning

Business development

Negotiation

Presentation

CRM tools

Remote stakeholders

Contract understanding

Education

Bachelor's degree

MBA desirable

Tools

Salesforce

HubSpot

Microsoft Dynamics

Job description

CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.

We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.

We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.

CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.

Job Description

We are seeking a client-focused Senior Account Manager to drive business growth and manage key accounts across Dubai and the Northern Emirates. The role involves building strong client relationships, identifying new opportunities, and delivering tailored IT solutions aligned with customer needs and business objectives.

The ideal candidate will manage a robust sales pipeline, support bid processes, and collaborate with internal teams to ensure successful project delivery, customer satisfaction, and revenue growth.

Job Responsibilities

Strategic Account Management & Business Development

Build and maintain long-term relationships with key clients across Dubai and the Northern Emirates, acting as a trusted advisor and business partner.
Drive business growth by identifying and developing new accounts, nurturing existing relationships, and expanding CNS’s footprint across assigned sectors.
Develop and maintain a clear account plan for each major client, aligned with annual sales targets and CNS’s solution portfolio.

Sales Planning and Forecasting

Create and manage a structured sales pipeline, ensuring accurate revenue forecasting and timely opportunity tracking.
Identify upcoming projects and budget cycles within key accounts to proactively position CNS solutions.
Monitor regional market dynamics and competitor activity to inform sales strategies and differentiate CNS offerings.

Solution Selling & Bid Management

Propose tailored, value-driven technical and commercial solutions across CNS’s full portfolio of IT services and solutions
Collaborate with pre-sales, principals, and solution architects to deliver compelling proposals, presentations, and demonstrations.
Lead contract negotiations to closure, ensuring profitability, compliance, and customer alignment.

Customer Satisfaction & Retention

Ensure high levels of customer satisfaction by maintaining frequent engagement, understanding evolving needs, and resolving issues proactively.
Serve as a key escalation point, collaborating with delivery, project management, and support teams to resolve client challenges.

Internal Collaboration and Reporting

Work closely with PMO, finance, collections, and contract teams to support smooth project execution and timely billing.
Maintain up-to-date client and opportunity data in CRM platforms (e.g., Salesforce, HubSpot).
Prepare regular status reports and pipeline updates for senior sales management.

Qualifications

Education

Minimum: Bachelor’s degree in Business Administration, Marketing, or a related field

Desired: Master’s degree (MBA or a related field)

Experience

Minimum: 5+ years in account management, client relations, or sales

Desired: 7+ years with a proven track record in managing key accounts or enterprise clients

Skills & Abilities

Strong communication and client relationship management skills

Solid understanding of IT services, solutions, and outsourcing models

Strategic account planning and business development expertise

Experience working with SLAs, contracts, and service delivery frameworks