Account Manager Emirati Talent

Ghobash Group; Abu Dhabi; On-site; AED 180,000 - 280,000; Full time

Job summary

Ghobash Group is seeking an experienced Strategic Account Manager in the UAE to drive growth across Dubai and the Northern Emirates. You will build long-term relationships, identify new enterprise accounts, and manage a full sales cycle from prospecting to contract closure.

You will collaborate with pre-sales, solution architecture, and delivery teams to position CNS IT services, manage pipelines, and ensure client satisfaction while meeting annual targets.

Qualifications

• Education: Bachelor's in Business Admin, Marketing or related field
• Experience: 5+ years in account management, client relations or sales
• Skills: Strong communication, CRM & IT services knowledge

Responsibilities

• Build and maintain long-term relationships with key clients across Dubai and Northern Emirates.
• Drive business growth by identifying new accounts and expanding CNS footprint.
• Develop and maintain account plans aligned with sales targets and CNS portfolio.
• Create and manage a structured sales pipeline with accurate revenue forecasting.
• Identify projects and budget cycles to position CNS solutions.
• Lead contract negotiations to closure with profitability and alignment.
• Ensure high customer satisfaction and proactive issue resolution.
• Collaborate with PMO/finance/contract teams for smooth project execution and billing.
• Maintain CRM data and prepare status reports for senior management.

Skills

Strong communication

Client relationship mgmt

IT services & outsourcing

Strategic account planning

SLAs & service delivery

CRM tools (Salesforce)

Cross-functional leadership

Negotiation & presentation

Global/offshore accounts

RFP/RFI processes

Education

Bachelors in Business Administration/Marketing

MBA/Masters degree

Tools

Salesforce

HubSpot

Microsoft Dynamics

Job description

DUTIES & RESPONSIBILITIES

Job Responsibilities:

Strategic Account Management & Business Development

• Build and maintain long-term relationships with key clients across Dubai and the Northern Emirates acting as a trusted advisor and business partner.
• Drive business growth by identifying and developing new accounts nurturing existing relationships and expanding CNSs footprint across assigned sectors.
• Develop and maintain a clear account plan for each major client aligned with annual sales targets and CNSs solution portfolio.

Sales Planning and Forecasting

• Create and manage a structured sales pipeline ensuring accurate revenue forecasting and timely opportunity tracking.
• Identify upcoming projects and budget cycles within key accounts to proactively position CNS solutions.
• Monitor regional market dynamics and competitor activity to inform sales strategies and differentiate CNS offerings.

Solution Selling & Bid Management

• Propose tailored value-driven technical and commercial solutions across CNSs full portfolio of IT services and solutions
• Collaborate with pre-sales principals and solution architects to deliver compelling proposals presentations and demonstrations.
• Lead contract negotiations to closure ensuring profitability compliance and customer alignment.

Customer Satisfaction & Retention

• Ensure high levels of customer satisfaction by maintaining frequent engagement understanding evolving needs and resolving issues proactively.
• Serve as a key escalation point collaborating with delivery project management and support teams to resolve client challenges.

Internal Collaboration and Reporting

• Work closely with PMO finance collections and contract teams to support smooth project execution and timely billing.
• Maintain up-to-date client and opportunity data in CRM platforms (e.g. Salesforce HubSpot).
• Prepare regular status reports and pipeline updates for senior sales management.

Qualifications :

Education:

• Minimum:Bachelors degree in Business Administration Marketing or a related field
• Desired:Masters degree (MBA or a related field)

Experience:

• Minimum:5 years in account management client relations or sales
• Desired:7 years with a proven track record in managing key accounts or enterprise clients

Skills & Abilities:

• Strong communication and client relationship management skills
• Solid understanding of IT services solutions and outsourcing models
• Strategic account planning and business development expertise
• Experience working with SLAs contracts and service delivery frameworks
• Proficiency in CRM tools such as Salesforce HubSpot or Microsoft Dynamics
• Ability to manage cross-functional teams and remote stakeholders
• Strong negotiation presentation and reporting skills
• Experience managing global accounts or offshore delivery models
• Familiarity with RFP/RFI processes and enterprise procurement systems

Additional Information :

Compliance with policies and procedures based on the ISO standards adopted by CNS.

Remote Work :

No

Employment Type :

Full-time