Security Supervisor

SO/; Ras Al Khaimah; On-site; AED 89,000 - 167,000; Full time

Job summary

SO/ is seeking a Security Supervisor to lead the on-site security team in Ras Al Khaimah. You will oversee daily security operations, manage incidents, and ensure the safety of guests and staff across all areas of the property.

The role requires strong leadership, a solid understanding of CCTV and access-control systems, and the ability to train and mentor security personnel in a hospitality environment. A high standard of professionalism is essential.

Qualifications

• Minimum 3–5 years in security with at least 2 years in a supervisory role.
• Experience in hospitality or luxury environments preferred.
• Strong leadership and team-management capabilities.
• Knowledge of CCTV, access control and alarm systems.
• Excellent verbal and written communication skills.
• Ability to train and mentor security personnel.
• Proven ability to assess risks and follow up on issues.

Responsibilities

• Lead and supervise security personnel to maintain high performance and adherence to protocols.
• Oversee daily security operations, monitoring surveillance and incident response.
• Maintain and monitor CCTV, access control, and alarm systems.
• Ensure guest and staff safety and provide guidance as needed.
• Lead emergency response and drill activities with calm professionalism.
• Coordinate with housekeeping, maintenance and front desk for security coverage.
• Prepare incident reports and maintain accurate logs for management.

Skills

Leadership

Crisis management

Security systems knowledge

Communication

Problem-solving

Attention to detail

Physical stamina

Guest service

Technology proficiency

Education

High School diploma

Security management qualifications

Tools

CCTV

Access control

Alarm systems

Job description

Team Leadership

Supervise and lead the security team ensuring all security personnel are well-trained follow procedures and perform their duties to the highest standard

Security Operations

Oversee the daily operations of security systems including surveillance access control and alarm systems to ensure the safety and security of the property

Incident Management

Respond quickly and effectively to security incidents emergencies or disturbances Investigate and document incidents preparing reports and taking appropriate follow-up action

Monitoring amp Surveillance

Monitor CCTV systems alarm systems and conduct regular patrols to detect any potential security risks or breaches

Guest and Staff Safety

Maintain a visible presence on the property to ensure the safety and well-being of guests and staff Provide assistance and guidance to both employees and guests when needed

Emergency Response

Lead emergency response procedures during evacuations first-aid events and fire drills ensuring that all staff and guests adhere to safety protocols

Training amp Development

Provide on-the-job training and guidance to security personnel to ensure they remain updated on procedures emergency protocols and best security practices

Incident Reporting

Maintain accurate logs of all security-related incidents suspicious activities and accidents and prepare regular reports for management

Collaboration with Departments

Work closely with other departments such as housekeeping maintenance and front desk to ensure the security of all areas particularly high-risk zones and special events

Security Systems Maintenance

Ensure that all security systems CCTV access control alarms are functioning properly and report any malfunctions to the appropriate department for repair

Compliance with Security Procedures

Ensure the property complies with all relevant local security laws and regulations company policies and industry best practices

Education

High School diploma or equivalent; further qualifications in security management or related fields are a plus.

Experience

Minimum of 3-5 years of experience in security, with at least 2 years in a supervisory role, preferably within the hospitality or luxury industry.

Leadership Skills

Proven experience in leading and managing a security team, ensuring high performance and adherence to security protocols.

Crisis Management

Ability to handle security crises with professionalism and calm, leading the team effectively during emergencies.

Knowledge of Security Systems

Strong working knowledge of CCTV, access control systems, alarm systems, and general security procedures.

Communication Skills

Excellent verbal and written communication skills, with the ability to create reports, communicate effectively with team members, and interact with guests and employees.

Attention to Detail

A sharp eye for detecting security risks and potential hazards, along with a strong focus on following up on every security concern.

Problem-Solving Skills

Excellent ability to analyze security situations, make quick decisions, and implement effective solutions.

Physical Stamina

Ability to remain active, patrol large areas, and respond to security issues in physically demanding conditions.

Customer Service Orientation

A professional, approachable, and courteous demeanor when interacting with guests and staff.

Technology Proficiency

Competent in the use of security technologies and basic office software (Word, Excel, etc.).