Security Supervisor

SO/ Hotels & Resorts; Ras Al Khaimah; On-site; AED 100,000 - 167,000; Full time

Job summary

SO/ Ras Al Khaimah seeks an experienced Security Lead to supervise the property's security team and maintain the highest safety standards. You will oversee surveillance, access control, incident reporting, and collaboration with other departments to safeguard guests and staff.

You should have 2+ years in a supervisory role within hospitality or luxury settings, strong crisis management, and excellent communication. A proactive, service-minded approach is essential.

Qualifications

• Education: High School diploma or equivalent; further security qualifications help.
• Experience: 3–5 years in security with at least 2 years in supervision.
• Leadership: proven track record in leading a security team.
• Crisis handling: calm, decisive management during emergencies.
• Security systems: strong knowledge of CCTV, access control and alarms.
• Communication: excellent written and verbal reporting skills.
• Attention to detail and risk detection, with proactive follow-up.
• Tech-savvy with basic office software proficiency.

Responsibilities

• Team Leadership: supervise security personnel and ensure training and procedures.
• Security Operations: manage daily surveillance, access control and alarms.
• Incident Management: respond to incidents, investigate and report.
• Monitoring & Surveillance: oversee CCTV and conduct regular patrols.
• Guest and Staff Safety: maintain visible security presence and assist guests.
• Emergency Response: lead evacuations and drills per safety protocols.
• Training & Development: provide on-the-job security training.
• Incident Reporting: logs and regular management reports.
• Collaboration with Departments: coordinate with housekeeping, maintenance, front desk.
• Security Systems Maintenance: report malfunctions and ensure functioning systems.
• Compliance: ensure adherence to local laws and company policies.

Skills

Leadership

Crisis Management

Security Systems

Communication

Attention to Detail

Problem-Solving

Physical Stamina

Customer Service

Technology Proficiency

Team Leadership

Education

High School diploma

Security management qualification

Tools

CCTV

Access Control

Alarm Systems

Job description

Company Description

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

Job Description

• Team Leadership: Supervise and lead the security team, ensuring all security personnel are well-trained, follow procedures, and perform their duties to the highest standard.
• Security Operations: Oversee the daily operations of security systems, including surveillance, access control, and alarm systems, to ensure the safety and security of the property.
• Incident Management: Respond quickly and effectively to security incidents, emergencies, or disturbances. Investigate and document incidents, preparing reports and taking appropriate follow-up action.
• Monitoring & Surveillance: Monitor CCTV systems, alarm systems, and conduct regular patrols to detect any potential security risks or breaches.
• Guest and Staff Safety: Maintain a visible presence on the property to ensure the safety and well-being of guests and staff. Provide assistance and guidance to both employees and guests when needed.
• Emergency Response: Lead emergency response procedures during evacuations, first-aid events, and fire drills, ensuring that all staff and guests adhere to safety protocols.
• Training & Development: Provide on-the-job training and guidance to security personnel to ensure they remain updated on procedures, emergency protocols, and best security practices.
• Incident Reporting: Maintain accurate logs of all security-related incidents, suspicious activities, and accidents, and prepare regular reports for management.
• Collaboration with Departments: Work closely with other departments such as housekeeping, maintenance, and front desk to ensure the security of all areas, particularly high-risk zones and special events.
• Security Systems Maintenance: Ensure that all security systems (CCTV, access control, alarms) are functioning properly, and report any malfunctions to the appropriate department for repair.
• Compliance with Security Procedures: Ensure the property complies with all relevant local security laws and regulations, company policies, and industry best practices.

Qualifications

• Education: High School diploma or equivalent; further qualifications in security management or related fields are a plus.
• Experience: Minimum of 3-5 years of experience in security, with at least 2 years in a supervisory role, preferably within the hospitality or luxury industry.
• Leadership Skills: Proven experience in leading and managing a security team, ensuring high performance and adherence to security protocols.
• Crisis Management: Ability to handle security crises with professionalism and calm, leading the team effectively during emergencies.
• Knowledge of Security Systems: Strong working knowledge of CCTV, access control systems, alarm systems, and general security procedures.
• Communication Skills: Excellent verbal and written communication skills, with the ability to create reports, communicate effectively with team members, and interact with guests and employees.
• Attention to Detail: A sharp eye for detecting security risks and potential hazards, along with a strong focus on following up on every security concern.
• Problem-Solving Skills: Excellent ability to analyze security situations, make quick decisions, and implement effective solutions.
• Physical Stamina: Ability to remain active, patrol large areas, and respond to security issues in physically demanding conditions.
• Customer Service Orientation: A professional, approachable, and courteous demeanor when interacting with guests and staff.
• Technology Proficiency: Competent in the use of security technologies and basic office software (Word, Excel, etc.).