Security Operations Leader – Compliance & Customer Care

Qureos Inc; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Qureos Inc in Dubai is seeking an experienced Operations Manager to lead day-to-day activities, ensure compliance, and drive performance across multiple functions. The role requires coordinating with finance, managing staff welfare, and delivering monthly department reports.

The ideal candidate will have a minimum of six years in a similar role, strong leadership and customer service skills, and the ability to maintain high standards of safety and regulatory compliance in a dynamic environment.

Qualifications

• Bachelor's degree required.
• Minimum 6 years in a similar role.
• Strong leadership, planning, and customer service skills.

Responsibilities

• Oversee day-to-day operations and ensure compliance with standards.
• Conduct site inspections and supervise staff performance and welfare.
• Manage admin tasks, leave planning, and monthly reporting.
• Coordinate with Accounts for payments and collections.
• Handle client communications and resolve complaints within 24 hours.
• Ensure SIRA licensing and staff training.
• Prepare and present monthly department reports.
• Lead deployment and replacements and KPI tracking.

Skills

Leadership

Operational planning

Customer service

Communication

Education

Bachelor's degree

Job description

Qureos Inc in Dubai is seeking an experienced Operations Manager to lead day-to-day activities, ensure compliance, and drive performance across multiple functions. The role requires coordinating with finance, managing staff welfare, and delivering monthly department reports.

The ideal candidate will have a minimum of six years in a similar role, strong leadership and customer service skills, and the ability to maintain high standards of safety and regulatory compliance in a dynamic environment.