Security Consultant - CSC

Help AG; Dubai; Hybrid; AED 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Career progression

Annual flights tickets

Flexible/Hybrid working environment

Open door policy

Job summary

Help AG in Dubai is seeking a Security Consultant responsible for the proper and accurate handling of support requests from customers. You will address inquiries by email and phone, escalate as needed, and document all activities.

Role includes providing solution scenarios for technical issues, supporting POCs and deployments, and preparing health checks while offering technical consulting. Strong English is required; Arabic is an advantage.

Qualifications

• Bachelor’s degree in information security or IT-related field.
• 5–7 years in large orgs, in a support/service desk or admin role.
• Strong troubleshooting and root-cause analysis for security incidents.
• Hands-on with key vendor certifications (e.g., F5, Palo Alto, Fortinet, Zscaler).

Responsibilities

• Receive requests by Email and Calls and handle per workflow.
• Escalate internally/externally while maintaining communication with customers.
• Provide solution scenarios on technical issues and documentation.
• Document tickets using the ticket system and time-tracking tools.
• Support POCs, deployments and integration of new security solutions.
• Prepare health checks for various technologies and provide technical consulting.

Skills

Customer support

Security incident analysis

TCP/IP networking

English communication

Documentation

Team collaboration

Education

Bachelor's in information security

IT-related discipline

Tools

F5

Palo Alto

Fortinet

Zscaler

Wireshark

tcpdump

Job description

Help AG is looking for Security Consultant who will be responsible for the proper and accurate handling of support requests of Help AG's customers.

Responsibilities

• He / she will receive requests by Email and Calls and handle those according to Help AG's support workflow:
  
  
  
  • Internal and external escalation and maintain continuous communication with the customers.
  
  
  • Providing solution scenarios on technical issues and
  
  
  • Proper and accurate use of tools (Ticket System, Time Tracking) and documentation of the tickets;
  
  
  • Support POCs, deployments, and integration of new security solutions.
  
  
  • Prepare Health Checks for various technologies and provide technical consulting to customers.
  
  
  
  

Qualifications & Skills

• Bachelor's degree in information security or IT-related matter or equivalent experience.


• Must have 5-7 years of progressive experience in larger-scale organizations on customer side as a support engineer or similar roles, i.e. in a service desk environment or as an administrator, managing the respective cybersecurity products and technologies.


• Perform advanced troubleshooting and root-cause analysis for security incidents.


• Hands-on experience and certifications of the vendors F5, Palo Alto, Fortinet & Zscaler.


• Experience with Packet Analysis tools like Wireshark or tcpdump.


• Excellent communication skills in English (Arabic an advantage).


• Proper and structured technical documentation and diagramming.


• Excellent organizational skills in enterprise support.


• Understanding of information security concepts and related technology


• Strong background and experience in TCP/IP networking of large-scale organizations


• Flexible work approach, based on the job requirements


• Able to identify new work areas and to set new goals for themselves


• Outstanding customer handling, friendly and goal-oriented


• Ability to communicate / translate to Customer-level


• Able to understand complex business processes and activities

Benefits

• Health insurance with one of the leading global providers for medical insurance.


• Career progression and growth through challenging projects and work.


• Employee engagement and wellness campaigns activities throughout the year.


• Excellent learning and development opportunities.


• Annual flights tickets.


• Inclusive and diverse working environment.


• Flexible/Hybrid working environment.


• Open door policy.

About Us

Help AG, the cybersecurity arm of Etisalat, is the Middle East's trusted cybersecurity partner, enabling governments, enterprises and critical industries to innovate with confidence. Combining strategic consulting, advanced managed security services and deep technology expertise, Help AG helps organisations strengthen cyber resilience, secure AI adoption and build trusted sovereign digital environments. With regional expertise and a customer-first approach, Help AG delivers end-to-end cybersecurity capabilities designed to protect critical operations, manage evolving risks and support secure digital transformation. Through continuous innovation, trusted partnerships and measurable outcomes, Help AG enables organisations to remain resilient, prepared and confident in a complex digital world.