Scrum Master (UAE Nationals only)

Zurich 56 Company Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global insurance company is looking for a Scrum Master in Dubai to manage innovation projects aimed at enhancing customer experiences. The role requires strong analytical skills, experience in related fields, and proficiency in English and Arabic. Successful candidates will contribute to a customer-led culture through collaboration and project management. Opportunities for career advancement are encouraged.

Qualifications

• Prior experience in a related field.
• Understanding of insurance and corporate savings preferred.
• Experience within an international organization beneficial.

Responsibilities

• Manage innovation projects to enhance customer experiences.
• Collaborate with teams to improve customer engagement.
• Implement customer experience strategies and standards.

Skills

Analytical mindset

Attention to details

Communication skills (English)

Communication skills (Arabic)

Digital Literacy

Education

Bachelor’s degree or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Job Accountabilities

As Scrum Master, your role will involve:

• Managing and steering innovation projects that define unique end-to-end customer journeys to deliver transformative, trusted and consistent brand experiences at every touchpoint.
• Bringing knowledge of customer experience, innovation and new technologies to collaborate with and influence cross-functional teams to reimagine customer engagement around key ‘moments of truth’, driving customer acquisition, retention and loyalty.
• Developing and implementing recommendations in support of building a customer-led culture that prioritizes the delivery of consistent and dynamic experiences over products and technology.
• Supporting Zurich’s ongoing customer-centric digital transformation, it works on the expansion of the digital tech stack to accelerate the delivery of new digital solutions and services, working with both new and existing partners.
• Managing and steering the roll-out of local initiatives to deliver best-in-class customer experiences, with a focus on the implementation of Customer Experience strategy and standards.
• Working as part of a team and executing new approaches and capabilities across channels that promotes customer experience innovation to the wider community to influence and embed a digitally led customer experience focus from the outset of all innovation projects.

Job Qualifications

To be successful in this role, you will need:

• Bachelor’s degree preferred (or equivalent), and prior experience in a related field.
• Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
• Previous experience working within an international and diverse cultural organization would be beneficial.

Skills:

• Analytical and problem-solving mindset.
• Accuracy and Attention to details.
• Excellent knowledge of Microsoft office packages – Excel, PowerPoint and Word.
• Excellent negotiation and communication skills both written and verbal in English and Arabic.
• Digital Literacy

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.