School Front Desk & Visitor Experience Lead

GEMS Education; United Arab Emirates; On-site; Confidential; Full time

Job summary

GEMS Education is seeking a Receptionist to join the Front of House team. The role involves providing comprehensive information on school operations—location, curriculum, admissions, tours—and delivering high-quality customer service to callers and visitors.

You will respond to inquiries, direct calls to the right staff, welcome guests, manage a caller/visitor database, and support administrative tasks while upholding GEMS policies and conduct.

Qualifications

• Bachelor’s degree in any discipline is required.
• Minimum of one year experience as a receptionist or in a customer service role.
• Excellent verbal and written communication skills; able to communicate clearly with diverse audiences.

Responsibilities

• Provide full information on location, curriculum, admission procedures, tours, and other school details to ensure quality customer service for callers and visitors.
• Respond to telephone calls and inquiries politely and direct to appropriate personnel.
• Greet visitors warmly and provide a positive welcome to the school.
• Maintain a caller/visitor database and support lead generation efforts.
• Perform administration and secretarial tasks to support the Front of House team.
• Adhere to GEMS policies, procedures and codes of conduct.
• Attend staff meetings and participate in committees as required.

Skills

Effective communicator

Interpersonal skills

Bilingual candidate preferred

Education

Bachelor’s Degree in any discipline

Tools

Microsoft Office

Job description

GEMS Education is seeking a Receptionist to join the Front of House team. The role involves providing comprehensive information on school operations—location, curriculum, admissions, tours—and delivering high-quality customer service to callers and visitors.

You will respond to inquiries, direct calls to the right staff, welcome guests, manage a caller/visitor database, and support administrative tasks while upholding GEMS policies and conduct.