SAP Coordinator & IT Support

Titan Lithium; Abu Dhabi, Dubai; Presencial; AED 180.000 - 300.000; Tempo integral

Resumo da vaga

Titan Lithium seeks an SAP Coordinator IT Support to be the first point of contact for SAP ERP and the site IT environment. You will manage SAP master data, user access, and incident resolution across Supply Chain, Finance, Operations, and HR while coordinating with the implementation partner and external vendors.

You will also provide end-user IT support, maintain security controls, and contribute to continuous improvement initiatives.

Qualificações

• Bachelor’s degree in information technology, Computer Science, Information Systems, Engineering or Business, or equivalent practical experience.
• 3–5 years' experience supporting SAP in a user-support, key-user or coordinator role (S/4HANA or ECC), preferably with MM, SD/order-to-cash and basic FI exposure.
• Strong working knowledge of master data management and user/role administration.
• Solid experience in end-user IT support: Windows, Microsoft 365, networking basics, printers and peripherals.
• Strong analytical, documentation and communication skills in English; able to train and support non-technical users.

Responsabilidades

• Act as first-line SAP support, triage incidents and coordinate with implementation partners.
• Provide IT helpdesk support for desktops, laptops, printers and network connectivity.
• Maintain SAP master data, user administration and access reviews with proper segregation of duties controls.
• Prepare reports and assist with testing, data migration, and cutover activities for new releases.
• Develop user guides and train users on SAP processes and IT tools.

Conhecimentos

SAP coordination

SAP administration

Master data management

Windows support

Microsoft 365

Networking basics

Training users

English communication

Formação

Bachelor's degree in information technology or related field

Ferramentas

SAP MM/SD knowledge

Descrição da vaga

Role Purpose

The SAP Coordinator IT Support is the first point of contact for the day-to-day running of Titan Lithium s SAP ERP system and the site s IT environment The role keeps SAP master data user access and transaction processing accurate and reliable across Supply Chain Finance Operations and HR and provides responsive hardware software network and end-user support so that refinery warehouse and office teams can work without disruption The role also acts as the link between business users the SAP implementation partner and external IT vendors supporting continued rollout stabilization and improvement of the SAP system

Key Responsibilities

2 1 SAP Coordination and Support Act as first-line SAP support log triage resolve or elevate user queries and incidents and track them to closure Coordinate with the SAP implementation partner and consultants on change requests fixes enhancements and go-live activities Support the SAP-based business processes defined in the Titan Lithium procedures including procurement demand planning goods receipt and materials handling non-conforming material handling cycle counting order follow-up customer order processing and dispatch Maintain and control master data materials vendors customers storage locations units of measure pricing and batch data in line with agreed naming and numbering conventions and run regular data-quality checks Support Finance with the chart of accounts and G L structure in SAP including new account requests period-end support and checks that postings inventory consumption cost of sales map to the correct accounts Manage SAP user administration user creation role and authorization assignment periodic access reviews and removal of leavers with segregation-of-duties controls and approvals from process owners Prepare run and distribute standard SAP reports stock open purchase orders goods receipts cycle count variances open sales orders dispatch status and assist with ad hoc reporting Assist with user acceptance testing test scripts cutover and data migration activities for new releases and modules Develop and maintain SAP user guides quick reference sheets and work instructions and train new and existing users Monitor batch jobs interfaces print queues and transport requests where within scope and elevate system issues promptly

IT Support and Infrastructure

2 2 IT Support and Infrastructure Provide helpdesk support in person phone and email ticket for desktops laptops mobile devices printers scanners and label printers handheld barcode devices and peripherals Set up configure and maintain user accounts email collaboration tools shared drives and permissions Support the site network LAN Wi-Fi coverage across office warehouse and plant areas internet connectivity VPN and remote access and coordination with telecom providers Maintain an up-to-date IT asset register licenses and warranty records manage procurement requests for IT equipment in line with the Procurement Policy Apply security updates patches and endpoint protection support backups and recovery testing Support the physical IT environment including server comms room housekeeping CCTV and access-control system interfaces with the security provider and meeting-room and AV equipment Coordinate with external IT vendors and managed service providers monitoring service levels and escalating unresolved issues

Governance Security and Compliance

2 3 Governance Security and Compliance Enforce IT and information security requirements including password standards data protection acceptable use and the Titan Lithium AI Policy Support internal and external audit requests relating to SAP access change control and IT general controls Maintain documentation for SAP and IT procedures aligned with the Titan Lithium document control system Report promptly any security incident data loss or system outage and support root-cause analysis

Continuous Improvement

2 4 Continuous Improvement Identify recurring issues and propose process or system improvements automation and training needs Keep a log of enhancement requests and prioritise them with process owners Report on ticket volumes resolution times user access status and data quality metrics to the line manager on a monthly basis

Key Interfaces

Internal Supply Chain procurement warehouse dispatch Finance Operations and Production HSE HR Quality Laboratory management External SAP implementation partner and consultants hardware and software vendors telecom and managed service providers auditors

Qualifications and Experience

Bachelor’s degree in information technology, Computer Science, Information Systems, Engineering or Business, or equivalent practical experience.3–5 years' experience supporting SAP in a user-support, key-user or coordinator role (S/4HANA or ECC), preferably with MM, SD/order-to-cash and basic FI exposure.Strong working knowledge of master data management and user/role administration.Solid experience in end-user IT support: Windows, Microsoft 365, networking basics, printers and peripherals.Strong analytical, documentation and communication skills in English; able to train and support non-technical users.