SAP IT Support Specialist

Adecco; Abu Dhabi; On-site; AED 201,000 - 312,000; Full time

Job summary

Adecco is seeking an SAP IT Support Specialist to support business users in Abu Dhabi. You will troubleshoot issues and help maintain reliable daily operations for SAP environments.

The role requires 3–5 years of hands-on SAP support, familiarity with SAP ECC or S/4HANA, incident tracking, user access management, testing, and documentation. Strong communication and stakeholder management are essential.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• Hands-on experience supporting SAP users in a business environment.
• Experience with incident tracking, user access management, testing, and documentation.
• Familiarity with SAP ECC and/or SAP S/4HANA.
• Strong troubleshooting, communication, and stakeholder management skills.
• Experience in manufacturing, food & beverage, FMCG, or distribution is advantageous.

Responsibilities

• Resolve SAP support tickets and troubleshoot transaction and process issues.
• Coordinate complex issues with internal technical teams and external SAP partners.
• Manage user access requests following approval procedures.
• Support system enhancements, configuration changes, testing, and upgrades.
• Maintain incident records, user guides, and support documentation.
• Identify recurring issues and recommend improvements.

Skills

SAP support

Troubleshooting

User access management

Documentation

Stakeholder management

Communication

Education

Bachelor’s degree in IT/CS

Tools

SAP ECC

SAP S/4HANA

Job description

Hiring for SAP IT Support Specialist for our client. We’re looking for someone with 3-5 years of SAP application support experience to support business users, troubleshoot issues, and help maintain reliable daily operations.

Key Responsibilities:

• Resolve SAP support tickets and troubleshoot transaction and process issues.
• Coordinate complex issues with internal technical teams and external SAP partners.
• Manage user access requests following approval procedures.
• Support system enhancements, configuration changes, testing, and upgrades.
• Maintain incident records, user guides, and support documentation.
• Identify recurring issues and recommend improvements.

What We’re Looking For:

• Bachelor’s degree in IT, Computer Science, or a related field.
• Hands-on experience supporting SAP users in a business environment.
• Familiarity with SAP ECC and/or SAP S/4HANA.
• Experience with incident tracking, user access management, testing, and documentation.
• Strong troubleshooting, communication, and stakeholder management skills.
• Experience in manufacturing, food and beverage, FMCG, or distribution, and knowledge of relevant modules such as MM, SD, FI/CO, PP, or PM, will be an advantage.