Salon Receptionist

confidential; Dubai; On-site; AED 36,000 - 60,000; Full time

Job summary

Confidential Beauty & Wellness in Dubai is seeking a friendly Salon Receptionist to manage front-desk activities, assist clients, coordinate appointments, and support daily salon operations.

Responsibilities include welcoming clients, handling bookings, inquiries, basic billing, and keeping records organized. Ideal candidates have strong English, good communication, and multitasking abilities, with flexible shifts including weekends when required.

Qualifications

• Diploma or bachelor’s degree in Business Administration, Hospitality, Beauty Management, or related field preferred.
• Experience in salon reception, front desk, or hospitality is an advantage.
• Freshers with strong communication and organizational skills are welcome.
• Good English communication; additional languages are advantageous.

Responsibilities

• Welcome clients and provide a warm, professional reception.
• Manage bookings and coordinate confirmations, cancellations, and rescheduling.
• Answer phone, WhatsApp, email, and client inquiries.
• Provide information about services, packages, and available appointments.
• Coordinate schedules with beauticians, stylists, and therapists.
• Maintain accurate client profiles and daily records.
• Handle basic billing, payments, and service documentation.
• Assist clients with check-in and direct them to service areas.
• Support promotional activities and inform clients about offers.
• Ensure reception area is organized, clean, and presentable.
• Avoid scheduling conflicts and communicate with staff.

Skills

Customer service

Communication

Organizational skills

Multitasking

Front desk

Phone etiquette

WhatsApp communication

Booking systems

Hospitality

Teamwork

Education

Diploma or Bachelor’s in Business Administration, Hospitality, Beauty Management, or related field

Tools

Booking software

Job description

A well-organized beauty and wellness environment in Dubai offers an opportunity for a friendly and professional Salon Receptionist to manage front-desk activities, assist clients, coordinate appointments, and support the smooth daily operation of the salon.

Key Responsibilities

• Welcome clients and provide a warm, professional reception experience.
• Manage appointment bookings, confirmations, cancellations, and rescheduling.
• Answer phone calls, WhatsApp messages, emails, and client inquiries.
• Provide information about salon services, packages, and available appointments.
• Coordinate appointment schedules with beauticians, stylists, and therapists.
• Maintain accurate client profiles, booking details, and daily records.
• Handle basic billing, payments, receipts, and service-related documentation.
• Assist clients with check-in and direct them to the appropriate service area.
• Follow up on appointments and respond to routine client requests.
• Maintain an organized, clean, and presentable reception area.
• Support promotional activities and inform clients about current offers when required.
• Coordinate with salon staff to avoid scheduling conflicts and delays.
• Handle client feedback professionally and refer concerns to management when necessary.
• Follow salon procedures, customer-service standards, and confidentiality requirements.

Requirements

• Diploma or bachelor’s degree in Business Administration, Hospitality, Beauty Management, or a related field is preferred.
• Previous experience in salon reception, front desk, customer service, or hospitality is an advantage.
• Freshers with good communication and organizational skills are welcome to apply.
• Good English communication skills; additional languages are an advantage.
• Friendly, presentable, and customer-focused personality.
• Basic computer knowledge and familiarity with appointment or booking systems.
• Good telephone and WhatsApp communication skills.
• Strong organizational and multitasking abilities.
• Professional approach when dealing with clients and staff.
• Ability to work flexible shifts, weekends, and holidays when required.
• UAE/GCC experience is an advantage but not mandatory.