Front Desk & Client Experience Specialist — Salon

confidential; Dubai; On-site; AED 36,000 - 60,000; Full time

Job summary

Confidential Beauty & Wellness in Dubai is seeking a friendly Salon Receptionist to manage front-desk activities, assist clients, coordinate appointments, and support daily salon operations.

Responsibilities include welcoming clients, handling bookings, inquiries, basic billing, and keeping records organized. Ideal candidates have strong English, good communication, and multitasking abilities, with flexible shifts including weekends when required.

Qualifications

• Diploma or bachelor’s degree in Business Administration, Hospitality, Beauty Management, or related field preferred.
• Experience in salon reception, front desk, or hospitality is an advantage.
• Freshers with strong communication and organizational skills are welcome.
• Good English communication; additional languages are advantageous.

Responsibilities

• Welcome clients and provide a warm, professional reception.
• Manage bookings and coordinate confirmations, cancellations, and rescheduling.
• Answer phone, WhatsApp, email, and client inquiries.
• Provide information about services, packages, and available appointments.
• Coordinate schedules with beauticians, stylists, and therapists.
• Maintain accurate client profiles and daily records.
• Handle basic billing, payments, and service documentation.
• Assist clients with check-in and direct them to service areas.
• Support promotional activities and inform clients about offers.
• Ensure reception area is organized, clean, and presentable.
• Avoid scheduling conflicts and communicate with staff.

Skills

Customer service

Communication

Organizational skills

Multitasking

Front desk

Phone etiquette

WhatsApp communication

Booking systems

Hospitality

Teamwork

Education

Diploma or Bachelor’s in Business Administration, Hospitality, Beauty Management, or related field

Tools

Booking software

Job description

Confidential Beauty & Wellness in Dubai is seeking a friendly Salon Receptionist to manage front-desk activities, assist clients, coordinate appointments, and support daily salon operations.

Responsibilities include welcoming clients, handling bookings, inquiries, basic billing, and keeping records organized. Ideal candidates have strong English, good communication, and multitasking abilities, with flexible shifts including weekends when required.