Sales Support Specialist - MEA

YDU JC Air Cond & Ref Inc.- Dubai; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Johnson Controls in Dubai seeks a Sales Support Specialist to help convert orders into on‑time deliveries and recognized revenue. You will manage the full execution cycle, coordinate with factories and logistics partners, and maintain visibility across orders and shipments to support revenue goals.

The role emphasizes proactive risk spotting, clear issue escalation, and strong collaboration with Sales, Planning and Collections to ensure timely shipments and accurate reporting.

Qualifications

• 2–3 years of experience in order management, supply chain, logistics, operations or similar role.
• Experience with ERP systems such as JDE and SAP.
• Strong Excel and analytical skills with revenue, backlog and shipment data.

Responsibilities

• Drive revenue targets through order execution and backlog management.
• Prioritize open orders based on revenue impact, customer commitments and delivery requirements.
• Monitor delivery dates, backlog and at‑risk orders to identify delays early.
• Coordinate with factories, planning teams, logistics providers and freight forwarders.
• Track shipment progress, export documentation and shipment issues through to completion.
• Escalate order, credit and payment issues affecting shipment release or revenue recognition.
• Partner with Sales Managers and Collections to remove blockers for high‑priority orders.
• Maintain revenue, backlog, shipment and supply chain reports.

Skills

Order management

Supply chain

Logistics

Stakeholder management

Analytical thinking

Tools

JDE

SAP

Excel

Power BI

Job description

## Sales Support Specialist - MEAApply: Dubai-Dubai-United Arab Emirates: Full time: Posted Today: End Date: September 30, 2026 (13 days left to apply): WD30279815At Johnson Controls, you will support the MEA region by helping turn orders into on-time deliveries and recognized revenue. This role is focused on order execution, backlog control, shipment coordination, escalation handling, and close collaboration with Sales, Collections, factories, planning, and logistics partners.**Role Overview**You will play a key operational role in keeping customer orders moving through the full execution cycle. By managing priorities, following up on blockers, and maintaining accurate visibility across orders and shipments, you will help support monthly, quarterly, and annual revenue goals.**What Will You Do*** Drive monthly, quarterly, and annual revenue targets through effective order execution and backlog management.* Prioritize open orders based on revenue impact, customer commitments, and delivery requirements.* Monitor delivery dates, open backlog, and at-risk orders to identify delays early.* Coordinate with factories, planning teams, logistics providers, and freight forwarders to support outbound shipments and delivery performance.* Track shipment progress, export documentation, and shipment-related issues through to completion.* Identify and escalate order, credit, and payment issues that may affect shipment release or revenue recognition.* Partner with Sales Managers, Collections, and other stakeholders to remove blockers and support recovery plans for high-priority orders.* Maintain accurate revenue, backlog, shipment, and supply chain reports to support business visibility and decision-making.**How Will You Do It*** Work proactively by spotting risks early, raising issues clearly, and following through until they are resolved.* Own the order flow with accountability, keeping customers, internal teams, and revenue commitments aligned.* Stay close to operations by working directly with factories, logistics partners, and stakeholders to remove obstacles quickly.* Use ERP data, Excel, and reporting insights to track progress, improve accuracy, and support better decisions.* Collaborate across teams with candor, trust, and a shared focus on delivery, revenue, and customer commitments.**What We Look For*** 2 to 3 years of experience in order management, supply chain, logistics, operations, or a similar support role.* Knowledge of international shipping, freight forwarding, export shipments, import shipments, and Incoterms.* Experience using ERP systems such as JDE, SAP, or similar platforms.* Strong Excel and analytical skills, with the ability to work accurately with revenue, backlog, and shipment data.* Clear communication and stakeholder management skills across Sales, Collections, factories, and logistics teams.* Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-moving environment.* Power BI experience.If you enjoy solving operational issues, keeping shipments on track, and helping revenue move forward, we would like to hear from you.