Sales Support Specialist - MEA

Johnson Controls; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Johnson Controls in Dubai seeks an orderly and proactive operations professional to manage orders end-to-end, oversee backlog, coordinate shipments, and ensure timely revenue recognition. You will work with Sales, Planning, and logistics partners to maintain smooth order flow and delivery performance.

The role emphasizes proactive risk spotting, cross-functional teamwork, and data-driven decision making, using ERP systems and Power BI to support revenue goals.

Qualifications

• 2–3 years of experience in order management, supply chain, logistics, or similar role.
• Knowledge of international shipping, Incoterms, and export/import processes.
• Experience with ERP systems such as SAP, JDE (JD Edwards) or similar.
• Strong Excel and analytical skills for revenue, backlog, and shipment data.
• Clear communication and stakeholder management across Sales, Collections, factories, and logistics teams.

Responsibilities

• Drive revenue targets through efficient order execution and backlog management.
• Prioritize open orders based on revenue impact and delivery requirements.
• Monitor backlogs and at-risk orders to identify delays early.
• Coordinate with factories, planning, logistics providers, and freight forwarders for outbound shipments.
• Track shipment progress, export docs, and related issues to completion.
• Identify and escalate order, credit, and payment issues affecting shipment release or revenue.
• Collaborate with Sales, Collections, and other stakeholders to remove blockers and support recovery plans.
• Maintain revenue, backlog, shipment, and supply chain reports for business visibility.

Skills

Order management

Supply chain

Logistics

ERP systems

Excel

Power BI

Stakeholder management

Attention to detail

Tools

SAP

JD Edwards (JDE)

Excel

Job description

At Johnson Controls, you will support the MEA region by helping turn orders into on-time deliveries and recognized revenue. This role is focused on order execution, backlog control, shipment coordination, escalation handling, and close collaboration with Sales, Collections, factories, planning, and logistics partners.

Role Overview

You will play a key operational role in keeping customer orders moving through the full execution cycle. By managing priorities, following up on blockers, and maintaining accurate visibility across orders and shipments, you will help support monthly, quarterly, and annual revenue goals.

What Will You Do

• Drive monthly, quarterly, and annual revenue targets through effective order execution and backlog management.
• Prioritize open orders based on revenue impact, customer commitments, and delivery requirements.
• Monitor delivery dates, open backlog, and at-risk orders to identify delays early.
• Coordinate with factories, planning teams, logistics providers, and freight forwarders to support outbound shipments and delivery performance.
• Track shipment progress, export documentation, and shipment-related issues through to completion.
• Identify and escape order, credit, and payment issues that may affect shipment release or revenue recognition.
• Partner with Sales Managers, Collections, and other stakeholders to remove blockers and support recovery plans for high-priority orders.
• Maintain accurate revenue, backlog, shipment, and supply chain reports to support business visibility and decision-making.

How Will You Do It

• Work proactively by spotting risks early, raising issues clearly, and following through until they are resolved.
• Own the order flow with accountability, keeping customers, internal teams, and revenue commitments aligned.
• Stay close to operations by working directly with factories, logistics partners, and stakeholders to remove obstacles quickly.
• Use ERP data, Excel, and reporting insights to track progress, improve accuracy, and support better decisions.
• Collaborate across teams with candor, trust, and a shared focus on delivery, revenue, and customer commitments.

What We Look For

• 2 to 3 years of experience in order management, supply chain, logistics, operations, or a similar support role.
• Knowledge of international shipping, freight forwarding, export shipments, import shipments, and Incoterms.
• Experience using ERP systems such as JDE, SAP, or similar platforms.
• Strong Excel and analytical skills, with the ability to work accurately with revenue, backlog, and shipment data.
• Clear communication and stakeholder management skills across Sales, Collections, factories, and logistics teams.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-moving environment.
• Power BI experience.

If you enjoy solving operational issues, keeping shipments on track, and helping revenue move forward, we would like to hear from you.