Sales Operations Manager

ManpowerGroup Middle East; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading recruitment firm is seeking a Sales Operations Manager with experience in HVAC and/or Fire Protection industries to oversee and optimize sales processes. The ideal candidate will have a Bachelor's degree and 5+ years of relevant experience in the UAE market, strong analytical skills, and excellent communication abilities. This position offers an opportunity to enhance sales operations and customer engagement within a dynamic environment.

Qualifications

• 5+ years of experience in sales operations in HVAC/Fire Protection.
• Strong analytical skills to resolve sales and supply chain challenges.
• Very good communication skills in English, Arabic a plus.

Responsibilities

• Oversee and manage day-to-day sales operations.
• Streamline and improve sales processes.
• Monitor and analyze key sales metrics.

Skills

HVAC knowledge

Sales experience

Analytical skills

Customer service

Communication skills

Education

Bachelor’s degree in business administration, Sales, or HVAC Engineering

Job description

Overview

Our client looking for an experienced Sales Operations Manager with a background in HVAC and/or Fire Protection industries to oversee and optimize sales processes and customer relationship management.

Responsibilities

• Oversee and manage day-to-day sales operations to ensure seamless execution.
• Streamline and improve sales processes to enhance efficiency and maximize revenue.
• Monitor and analyse key sales metrics, including pipeline health, conversion rates, and revenue growth.
• Identify bottlenecks in the sales cycle and implement corrective actions for improvement.
• Support sales teams with documentation, certifications, pricing strategies, and contract management, ensuring accurate lead times for production and deliveries.
• Work closely with supply chain, logistics, and production teams as of a matrix organization to maximize revenue.
• Maintain strong relationships with suppliers, manufacturers, and distributors to ensure timely product availability.
• Oversee inventory levels to avoid stock shortages and ensure efficient supply chain management.
• Keep track of supplier stock levels and production schedules, follow up on progress with the operations manager, and provide timely updates to clients to ensure no delays in lead time.
• Maintain strong relationships with both clients and partners to drive long-term business growth.
• Assist in customer engagement and ensure smooth order processing to enhance client satisfaction.
• Align with marketing teams to optimize lead generation efforts and support sales objectives.
• Analyse historical sales data and market trends in collaboration with the Sales team leader/Key Account Managers and to create accurate demand forecasts.
• Develop reports and dashboards to provide leadership with valuable insights on sales performance.
• Prepare monthly pipeline forecasts and discuss key findings with the Managing Director.
• Conduct independent business negotiations with suppliers and partners.
• Handle multiple tasks efficiently while working under pressure.
• Ensure no delays in production or delivery lead times through proactive coordination.

Qualifications & Skills

• Bachelor’s degree in business administration, Sales, HVAC Engineering, or a related field.
• 5+ years of experience in HVAC/Fire Protection sales operations in the UAE market.
• Understanding of HVAC systems, components, and industry suppliers.
• Experience with customer service to ensure customer satisfaction.
• Knowledge of HVAC supplier networks, logistics, and procurement processes.
• Be familiar with international trade rules (incoterms) and contracts to effectively negotiate deals and business agreements.
• Strong ability to liaise with suppliers, distributors, and customers effectively.
• Strong analytical skills to identify and resolve sales and supply chain challenges.
• Familiarity with UAE and the Middle East HVAC/Fire Protection regulations, projects, and key industry players.
• Very good communication skills in English, Arabic will be highly desirable.
• Having UAE driving license and a car will be an advantage.