Sales Operations Manager

Sphere Recruitment; Abu Dhabi Emirate; On-site; AED 900,000 - 1,500,000; Full time

Job summary

Sphere Recruitment seeks a senior operations leader to oversee sales administration, customer onboarding, and transaction management in Abu Dhabi. You will guide the end-to-end lifecycle from reservation to SPA execution and completion, ensuring a seamless customer experience.

The role emphasizes governance, KYC/compliance, and data integrity within Salesforce/CRM, with a focus on coaching teams, driving improvements, and optimizing performance during peak periods.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Real Estate, Finance, or related field.
• 10–15 years of relevant experience in sales support, operations, or related functions.
• 8–10 years of people management experience.
• Experience in real estate development or related industry preferred.
• Proven expertise in transaction management and KYC/compliance.

Responsibilities

• Oversee end-to-end sales transaction lifecycle from reservation to SPA execution.
• Lead and develop Sales Support team to drive performance and customer-centric culture.
• Ensure KYC, governance, regulatory, and audit compliance.
• Manage customer requests, amendments, cancellations, and complex cases.
• Collaborate with Sales, Finance, Legal, and IT to optimize processes.
• Drive process improvements and SOP development.
• Maintain Salesforce/CRM data integrity and KPI reporting.
• Support project launches and high-volume sales periods.
• Identify opportunities to improve turnaround times and customer experience.

Skills

Leadership

Sales operations

CRM / Salesforce

KYC & compliance

Process improvement

Data analytics and reporting

Stakeholder management

Team development

Education

Bachelor's degree in Business Administration/Marketing/Real Estate/Finance

Tools

Salesforce/CRM

Transaction management systems

Job description

This is a senior operational leadership role responsible for overseeing sales administration, customer onboarding, transaction management, documentation, compliance, and post-sales support, while ensuring a seamless experience from reservation through SPA execution and transaction completion.

Key Responsibilities:

• Lead, coach, and develop the Sales Support team, driving performance and a customer-centric culture.
• Oversee the end-to-end sales transaction lifecycle, including reservations, SPA preparation, onboarding, documentation, and completion.
• Ensure compliance with KYC, governance, regulatory, and audit requirements.
• Manage customer requests, amendments, cancellations, refunds, transfers, and complex cases.
• Partner closely with Sales, Sales Operations, Finance, Legal, Customer Management, Development, and IT.
• Drive process improvements, automation, SOP development, and operational efficiency.
• Oversee Salesforce/CRM data integrity, reporting, KPIs, and transaction management systems.
• Support project launches, sales campaigns, and high-volume sales periods.
• Identify opportunities to improve turnaround times, service quality, and the overall customer experience.

What We're Looking For:

• Bachelor’s degree in Business Administration, Marketing, Real Estate, Finance, or a related discipline.
• 10–15 years of relevant experience in sales support, sales operations, sales administration, customer service, or related functions.
• 8–10 years of people management experience leading operational or customer-facing teams.
• Strong experience within real estate development, property, or a related industry is highly preferred.
• Proven expertise in customer transactions, sales documentation, SPA administration, KYC, and compliance.
• Hands-on experience with Salesforce/CRM and transaction management systems.
• Strong analytical, reporting, stakeholder management, and process improvement capabilities.
• Excellent leadership skills, with a strong focus on team development, governance, and customer experience.

If you are an experienced sales support leader who thrives in a fast-paced environment and is passionate about operational excellence, customer experience, and continuous improvement, we would love to hear from you.