Sales Manager MICE – Conrad Abu Dhabi Etihad Towers

Hilton; Dubai; On-site; AED 150,000 - 210,000; Full time

Job summary

Conrad Abu Dhabi Etihad Towers is seeking a Sales Manager in MICE to drive future and repeat business. You will analyze local market trends, develop key corporate accounts, and negotiate room rates while leading a sales team.

The role requires MICE experience, strong customer service, and the ability to work across hotel departments to deliver an exceptional guest experience and meet targets.

Qualifications

• Experience in a sales role with a proven track record to close a sale.
• Knowledge of local market.
• Knowledge of hospitality.
• MICE experience required.
• Degree-level qualification in a relevant field.
• Excellent grooming standards.

Responsibilities

• Analyze local market trends and competitor activity to identify business leads.
• Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams.
• Negotiate room rates/packages with corporate clients.
• Develop and implement creative local marketing channels, including social media channels.
• Prepare company contracts for the hotel in accordance with current business and pricing conditions.
• Work within current business strategies and recognising potential opportunities.
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs.
• Attend Sales events, as required.
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads.
• Answer customer queries in a prompt and professional manner.
• Manage staff performance in compliance with company policies and procedures.
• Recruit, manage, train and develop the Sales team.

Skills

Positive attitude

Communication skills

Customer service

Grooming standards

Flexibility

Pressure handling

Sales track record

Local market knowledge

Hospitality knowledge

Sales passion

Degree in related field

Education

Degree in related field

Job description

Sales Manager MICE – Conrad Abu Dhabi Etihad Towers

Conrad Abu Dhabi Etihad Towers is the first of Hilton’s luxury portfolio to operate in the capital of United Arab Emirates. The hotel is one of the five Etihad Towers and has 12 F&B outlets, a spa, a private beach, three swimming pools and conference and event facilities. There are 576 guest rooms, suites and residences with views of the Arabian Gulf and there’s a collection of luxury shops at The Avenue at Etihad Towers.

This hotel is perfectly placed to offer guests a truly inspired stay with personalised connections to the local cultural and artistic experiences for which Abu Dhabi is known, all anchored by Conrad’s signature intuitive guest service.

Position Summary

A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.

What will I be doing?

As Sales Manager, you will analyze local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Analysis local market trends and competitor activity to identify business leads
• Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
• Negotiate room rates/packages with corporate clients
• Develop and implement creative local marketing channels, including social media channels
• Prepare company contracts for the hotel in accordance with current business and pricing conditions
• Work within current business strategies and recognising potential opportunities
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
• Attend Sales events, as required
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
• Answer customer queries in a prompt and professional manner
• Manage staff performance in compliance with company policies and procedures
• Recruit, manage, train and develop the Sales team

What are we looking for?

A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• MICE experience required
• Flexibility to respond to a range of different work situations
• Ability to work under pressure and under own initiative
• Experience in a sales role with a proven track record to close a sale
• Knowledge of local market
• Knowledge of hospitality
• Passion for sales and for achieving targets and objectives
• Degree-level qualification in a relevant field