Sales Manager, MICE

Mandarin Oriental Hotel Group; Dubai; On-site; AED 300,000 - 450,000; Full time

Job summary

Mandarin Oriental Hotel Group is seeking a Sales Manager, MICE, to proactively acquire and grow local and international MICE accounts, including corporates, event organizers and destination management companies. You will drive revenue through prospecting, RFP participation and skilled negotiations, collaborating with Revenue Management and Events teams for seamless delivery.

Role requires 3+ years in luxury hotel sales with proven MICE success, strong communication, and the ability to manage

Qualifications

• 3+ years in luxury hotel sales, with proven MICE experience.
• Strong understanding of the MICE market, event dynamics and group business in an international context.
• Dubai experience is an advantage.
• Proven ability to negotiate, close deals and manage complex client requirements.
• Experience representing a hotel at trade shows, workshops and sales missions.
• Excellent communication, presentation and interpersonal skills.
• Highly organized with strong time management and prioritization.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Proactively acquire, develop and manage local and international MICE accounts.
• Drive MICE revenue through prospecting, account management, RFP participation and conversion.
• Negotiate rates and terms within approved parameters maximizing revenue.
• Collaborate with Revenue Management, Conference & Events, Reservations and Operations for seamless delivery.
• Prepare and execute account plans and sales strategies to meet targets.
• Provide accurate reporting on pipeline, forecasts and variances.
• Conduct site inspections, client presentations and familiarization visits.
• Participate in client entertainment, trade shows and sales missions.
• Support cross-selling across Mandarin Oriental portfolio.
• Attend weekly and monthly sales meetings and provide market feedback.
• Handle client concerns professionally and ensure satisfaction.
• Other duties as required.

Skills

MICE sales

Account management

Negotiation

Sales strategy

Client presentations

Data analysis

Communication

Time management

Independent work

CRM systems

Education

Degree or Higher National Diploma in Hospitality/Hotel Management/Business Administration

Tools

CRM systems

Hotel sales systems

Job description

As Sales Manager MICE you will be responsible for the following duties Proactively acquire develop and manage local and international MICE accounts including corporates event management companies professional conference organizers destination management companies and incentive houses Drive MICE revenue through proactive prospecting account management RFP participation and conversion of qualified leads Ensure maximum acceptance and competitiveness in MICE related RFPs in collaboration with Revenue Management and Conference amp Events teams Prepare and execute account plans and sales strategies to achieve and exceed assigned targets Negotiate rates terms and conditions for MICE and group business within approved parameters maximizing total revenue and profitability Work closely with Conference amp Events Revenue Management Reservations and Operations to ensure seamless conversion contracting and delivery of events Ensure selling strategies pricing integrity and upselling opportunities are consistently applied during negotiations Monitor market trends competitor activity and demand patterns identifying opportunities and risks within the MICE segment Provide accurate timely reporting on account production pipeline forecasts and variances versus targets Maintain accurate and up to date account information within all designated sales and CRM systems Conduct site inspections client presentations and familiarization visits as required Participate in client entertainment trade shows sales missions and networking events relevant to the MICE segment Support cross selling initiatives across the Mandarin Oriental portfolio through relevant MOHG programs Collaborate closely with internal stakeholders to ensure service excellence and consistency throughout the client journey Attend and actively contribute to weekly and monthly sales meetings providing market intelligence and customer feedback Handle client concerns or complaints in a professional manner ensuring timely resolution and client satisfaction Carry out any additional duties as reasonably requested by management in line with hotel operational needs

As a Sales Manager, MICE, we expect from you:

• Degree or Higher National Diploma in Hospitality, Hotel Management, Business Administration or a related field.
• Minimum 3 years of experience in a sales role within a luxury or five star hotel environment, with proven MICE sales experience.
• Strong understanding of the MICE market, event dynamics and group business in an international context.
• Previous Dubai experience is an advantage.
• Demonstrated ability to negotiate, close business and manage complex client requirements.
• Experience representing a hotel at trade shows, workshops and sales missions.
• Strong commercial acumen with the ability to analyse data and translate insights into actionable strategies.
• Excellent communication, presentation and interpersonal skills.
• Highly organized with strong time management and prioritization skills.
• Ability to work independently, under pressure and in a fast paced environment.
• Proficient in computer applications and hotel sales systems.
• Fluent in English; additional languages are an advantage.