Assistant Manager - The Ritz-Carlton - Dubai

Assistant Manager - The Ritz-Carlton - Dubai; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

The Ritz-Carlton invites applications for an Assistant Manager position in Dubai at Jumeirah Beach Residence. This leadership role supports guest services, staff development, and daily operations to uphold the brand's luxury standards.

You will promote brand image, ensure outstanding guest experiences, monitor service levels, and coach the team according to Ritz-Carlton policies. This is a full-time, on-site role based in International Financial Centre, Dubai.

Job description

JOB REF: 46063

Location: Dubai

Address: Jumeirah Beach Residence

Assistant Manager - The Ritz-Carlton - Dubai

Job Description

At more than 100 award‑winning properties worldwide, The Ritz‑Carlton ladies and gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz‑Carlton.

Position Summary

• Promote awareness of brand image internally and externally.
• Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Attend daily line‑ups promptly. Open door and greet guests as they arrive in the lobby, as assigned.

Core Work Activities

• Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organisational efficiency, productivity, quality, safety, and/or cost‑sav­ings.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Job Category: Sales & Marketing
Location: International Financial Centre, Sheikh Zayed Road, Dubai, United Arab Emirates
Brand: The Ritz‑Carlton
Schedule: Full‑Time
Relocation? No
Position Type: Non‑Management
Located Remotely? No

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.