Sales Manager - CIS Market

Hyatt Hotels Corporation; Dubai; On-site; AED 250,000 - 420,000; Full time

Job summary

Hyatt Hotels Corporation in Dubai seeks a seasoned hospitality sales professional to lead CIS market initiatives for room, group, and revenue growth across our luxury properties, while preserving the brand's distinguished positioning.

The role centers on building strong relationships with CIS tour operators, travel agencies, corporate clients, and luxury travel advisors; identifying opportunities and achieving targets. Frequent travel to client sites and events is expected.

Qualifications

• Minimum 3–4 years in hospitality sales, with CIS market exposure.
• Experience with luxury hotels or resorts preferred.
• Established relationships with CIS tour operators and travel partners.
• Fluency in Russian and English required; other CIS languages advantageous.
• Strong negotiation, presentation, and account management skills.

Responsibilities

• Develop and implement strategic sales activities for the CIS market to hit room, group, and revenue targets.
• Manage relationships with tour operators, travel agencies, corporate clients, and partners in the region.
• Identify and secure new business through proactive calls, meetings, research, and networking.
• Maintain a portfolio of existing accounts while growing high-potential new ones.
• Negotiate rates, contracts, packages, and terms based on market conditions and potential.
• Prepare account development plans to increase production and market share.
• Conduct sales trips, client meetings, presentations, trainings, and events.
• Represent Hyatt at international trade shows, roadshows, and workshops.
• Organize familiarization trips, site inspections, and partner visits.
• Monitor bookings, account performance, and competitor activity; adjust actions.
• Understand CIS travel trends, seasonality, air links, and destination developments.
• Collaborate with Revenue Management, Reservations, Events, Marketing, Front Office, and others.
• Maintain accurate account profiles, CRM data, contracts, and reports.
• Prepare sales reports, forecasts, and market updates aligning with brand standards.

Skills

CIS market experience

Relationship management

Sales strategy

Negotiation skills

Travel readiness

Education

Bachelor’s degree in Hospitality Management

Tools

CRM platforms

Opera / Envision

Job description

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"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

This role is responsible for developing and managing business from the CIS region to maximize room, group, and related revenue opportunities. The role focuses on building strong relationships with key partners, identifying new business opportunities, and achieving sales targets while maintaining the property’s luxury positioning and brand standards.

Main Duties:

• Develop and implement strategic sales activities for the CIS market to achieve assigned room, group, and revenue targets.
• Manage and strengthen relationships with key tour operators, travel agencies, corporate clients, luxury travel advisors, and other partners across the region.
• Identify, qualify, and secure new business opportunities through proactive sales calls, appointments, market research, and networking activities.
• Maintain an effective portfolio of existing accounts while developing new accounts with strong revenue potential for the property.
• Negotiate rates, contracts, packages, and commercial terms based on market conditions, business potential, and sound commercial judgement.
• Prepare and execute account development plans to increase production, market share, and long‑term business from key partners.
• Conduct regular sales trips, client meetings, presentations, product trainings, and networking activities within assigned markets.
• Represent the property at international trade shows, roadshows, exhibitions, workshops, and other relevant sales events.
• Organize and host familiarization trips, site inspections, partner visits, and property presentations to showcase facilities and experiences.
• Monitor booking patterns, account production, market performance, and competitor activity to identify opportunities and recommend appropriate actions.
• Maintain a strong understanding of CIS travel trends, customer preferences, seasonality, air connectivity, and destination developments.
• Work closely with Revenue Management to review market demand, pricing opportunities, account performance, and business displacement considerations.
• Collaborate with Reservations, Events, Marketing, Front Office, and other departments to ensure accurate communication and seamless handling of key clients and guests.
• Maintain accurate account profiles, sales activities, contracts, production reports, and business opportunities within the relevant CRM and sales systems.
• Prepare regular sales reports, forecasts, and market updates while ensuring all secured business aligns with commercial objectives, brand standards, and the property’s luxury positioning.

Qualifications

• Bachelor’s degree or diploma in Hospitality Management, Sales, Marketing, Business Administration, or a related discipline.
• Minimum 3–4 years of relevant hospitality sales experience, including exposure to the CIS market, preferably within a luxury hotel or resort.
• Established relationships with CIS tour operators, travel agencies, luxury travel advisors, corporate accounts, and other relevant business partners.
• Fluency in Russian and English is required; proficiency in additional CIS‑region languages would be an advantage.
• Strong commercial, negotiation, presentation, and relationship‑management skills, with the ability to achieve revenue targets and develop new markets.
• Willingness to travel frequently, with proficiency in Microsoft Office, CRM platforms, and hotel sales systems such as Opera or Envision considered an advantage.

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